Salesforce.com, Inc Senior Manager of Design in Hillsboro, Oregon
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Products and Technology
Are you a seasoned creative and a stellar people leader? Do you wish you could focus your talents not on selling products but on finding ways to remove the friction from the human experience? That’s what we do, every day. And we’re looking for the best talent around the globe to help us in that effort in our design team focused on staff challenges at Salesforce.
As Senior Manager of Design , you’ll coach and collaborate with researchers and designers to solve some of Salesforce's biggest business challenges leading with human-centered design and innovation. Our best have attributes not often found in a single person: copious amounts of curiosity about what makes people tick; the flexibility and creativity to collaborate with everyone with whom they work, especially researchers and designers; the confidence and presence to gain the trust and attention of our executive stakeholders along the way.
For this position, you should already have significant experience in engaging and influencing executive teams, a track record of entrepreneurial and/or innovation consulting successes, and deep interests in things beyond business and technology.
About Business Technology Design
We are makers. Business Technology Design is an internal-facing, innovation team within Salesforce. We help our own internal businesses, like Human Resources and Sales, recognize and adapt to change in their business landscape and partner with them to plot a course towards a more robust, digital future, through human-centered design.
Our engagements combine elements of strategic advisory, visioning, user research, ideation, storytelling, value propositions, workshop facilitation, rapid prototyping, end-user concept testing, and product design. Join us as we work to enable staff to live their best lives working at Salesforce.
Coach and advocate for your team—inspiring and elevating them to their best potential, modeling a genuine commitment to principles of equality that build trust and connection
Scope, scale, frame, and deliver in ambiguous spaces where we encourage experimentation and failing forward in collaborative environments
Serve as a champion for design thinking and a human-centered, entrepreneurial approach to strategic enterprise transformation with our internal business partners and customers
Shape, lead, and/or coach compelling engagements that benefit our end-users, Salesforce, our customers and society as a whole by working closely with business executive teams across the Salesforce organization
Work closely with stakeholders from Business Technology and Salesforce businesses (e.g. Marketing, Sales, Customer Success) to define innovation portfolio criteria and prioritize innovation engagements
Collaborate with cross-functional teams of researchers, designers, strategists and technologists to design and conduct bespoke innovation engagements
Conduct stakeholder problem framing; dive into end-user primary research; synthesize meaningful end-user pain points and unmet needs
Design, lead and facilitate workshops then synthesize insights into defensible visions, frameworks, and concepts
Present experience visions to executives and their leadership teams; collaborate with business value and enterprise architect teams to build business cases and roadmaps around those visions
Identify and manage political dynamics within our account teams, customers, and their partners, build trust with executive teams and stakeholders, and identify ways to create the excitement, alignment and momentum that inspires action on the vision
Continually keep abreast of emerging and best-in-class user experiences and maintain a high-level understanding of the capabilities of the Salesforce platform
Actively participate in creating, testing, and sharing new and better tools, methods and processes for conducting collaborative programs, and find ways to multiply the value of the insights gained from every engagement
Able to manage cross-functional, collaborative teams
Able to gain trust, guide, influence and facilitate Salesforce business executives, internal and external stakeholders
Knowledge of strategy, business model design, design thinking, and innovation
Innate curiosity to learn how a business functions and learn new business models
Able to reframe problems, build frameworks, create proprietary POVs, and design powerful business models
Strong facilitation skills with the ability to balance conversation within groups and solicit ideas from mixed groups to help drive participants towards consensus
Empathetic and flexible in communication and work styles depending on context
Creative and comfortable with ambiguity, exploration and iteration under pressure / tight deadlines
Has the intuition to see around corners and the bravery to tell hard truths
Ability to effectively work in person and virtually, and guide multiple internal and external teams
Executive interviewing and secondary research skills (primary research skills a big plus)
Knowledge of enterprise business processes and technology
Experience conducting innovation engagements in both B2C and B2B settings
Experience with enterprise software solutions
Experience with developing innovation practice methodology
About Salesforce Business Technology
From design strategists and developers to product owners and architects, our Business Technology team provides a suite of products and enterprise applications that enable the success of Salesforce—both the company and the platform. Our employees expect a consumer experience at work, and we deliver extending our own Salesforce technologies. We create trusted, smart, scalable solutions for staff around the world.
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