Experience Inc. Jobs

Job Information

Salesforce.com, Inc Senior Manager of Design in Hillsboro, Oregon

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Products and Technology

Job Details

Role Description

Are you a seasoned creative and a stellar people leader? Do you wish you could focus your talents not on selling products but on finding ways to remove the friction from the human experience? That’s what we do, every day. And we’re looking for the best talent around the globe to help us in that effort in our design team focused on staff challenges at Salesforce.

As Senior Manager of Design , you’ll coach and collaborate with researchers and designers to solve some of Salesforce's biggest business challenges leading with human-centered design and innovation. Our best have attributes not often found in a single person: copious amounts of curiosity about what makes people tick; the flexibility and creativity to collaborate with everyone with whom they work, especially researchers and designers; the confidence and presence to gain the trust and attention of our executive stakeholders along the way.

For this position, you should already have significant experience in engaging and influencing executive teams, a track record of entrepreneurial and/or innovation consulting successes, and deep interests in things beyond business and technology.

About Business Technology Design

We are makers. Business Technology Design is an internal-facing, innovation team within Salesforce. We help our own internal businesses, like Human Resources and Sales, recognize and adapt to change in their business landscape and partner with them to plot a course towards a more robust, digital future, through human-centered design.

Our engagements combine elements of strategic advisory, visioning, user research, ideation, storytelling, value propositions, workshop facilitation, rapid prototyping, end-user concept testing, and product design. Join us as we work to enable staff to live their best lives working at Salesforce.


  • Coach and advocate for your team—inspiring and elevating them to their best potential, modeling a genuine commitment to principles of equality that build trust and connection

  • Scope, scale, frame, and deliver in ambiguous spaces where we encourage experimentation and failing forward in collaborative environments

  • Serve as a champion for design thinking and a human-centered, entrepreneurial approach to strategic enterprise transformation with our internal business partners and customers

  • Shape, lead, and/or coach compelling engagements that benefit our end-users, Salesforce, our customers and society as a whole by working closely with business executive teams across the Salesforce organization

  • Work closely with stakeholders from Business Technology and Salesforce businesses (e.g. Marketing, Sales, Customer Success) to define innovation portfolio criteria and prioritize innovation engagements

  • Collaborate with cross-functional teams of researchers, designers, strategists and technologists to design and conduct bespoke innovation engagements

  • Conduct stakeholder problem framing; dive into end-user primary research; synthesize meaningful end-user pain points and unmet needs

  • Design, lead and facilitate workshops then synthesize insights into defensible visions, frameworks, and concepts

  • Present experience visions to executives and their leadership teams; collaborate with business value and enterprise architect teams to build business cases and roadmaps around those visions

  • Identify and manage political dynamics within our account teams, customers, and their partners, build trust with executive teams and stakeholders, and identify ways to create the excitement, alignment and momentum that inspires action on the vision

  • Continually keep abreast of emerging and best-in-class user experiences and maintain a high-level understanding of the capabilities of the Salesforce platform

  • Actively participate in creating, testing, and sharing new and better tools, methods and processes for conducting collaborative programs, and find ways to multiply the value of the insights gained from every engagement

Basic Qualifications

  • Able to manage cross-functional, collaborative teams

  • Able to gain trust, guide, influence and facilitate Salesforce business executives, internal and external stakeholders

  • Knowledge of strategy, business model design, design thinking, and innovation

  • Innate curiosity to learn how a business functions and learn new business models

  • Able to reframe problems, build frameworks, create proprietary POVs, and design powerful business models

  • Strong facilitation skills with the ability to balance conversation within groups and solicit ideas from mixed groups to help drive participants towards consensus

  • Empathetic and flexible in communication and work styles depending on context

  • Creative and comfortable with ambiguity, exploration and iteration under pressure / tight deadlines

  • Has the intuition to see around corners and the bravery to tell hard truths

  • Ability to effectively work in person and virtually, and guide multiple internal and external teams

  • Executive interviewing and secondary research skills (primary research skills a big plus)

  • Knowledge of enterprise business processes and technology

Bonus Qualifications

  • Experience conducting innovation engagements in both B2C and B2B settings

  • Experience with enterprise software solutions

  • Experience with developing innovation practice methodology

About Salesforce Business Technology

From design strategists and developers to product owners and architects, our Business Technology team provides a suite of products and enterprise applications that enable the success of Salesforce—both the company and the platform. Our employees expect a consumer experience at work, and we deliver extending our own Salesforce technologies. We create trusted, smart, scalable solutions for staff around the world.

Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. (http://cloud.mail.salesforce.com/accommodations-request-form)

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.

Salesforce welcomes all.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.