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Job Title: Field Service Engineer

Job Description

We are looking for Field Service Engineers to help install semiconductor equipment and directly interact with customers to discuss and troubleshoot any issues or escalations that might arise. This role involves having safety conversations with customers, expressing complex concepts, and summarizing maintenance tasks. It requires a high level of attention to detail and a mechanical knowledge base to follow documented procedures, understand their purpose, and document progress.

Responsibilities

• Perform installations, preventative maintenance, and remedial repair maintenance on complex electronic/electro-mechanical semiconductor capital equipment.

• Assist in customer escalations and manage beta-site projects.

• Create and maintain a high level of customer satisfaction through advanced customer service skills, implementing fast quality responses to both internal and external customers while maintaining a safety-first mentality.

• Develop action plans for problem resolution and be able to present to internal and external customers.

• Develop improvements for processes, hardware, and software for continuous improvement of equipment/business operations.

Essential Skills

• Electro-mechanical troubleshooting experience through BSEE/ME degree, internships, work experience, or hobbies.

• Knowledge of mechanical blueprints and electrical schematics and how to apply them to equipment and troubleshooting.

• Ability to travel to Phoenix, AZ for training for 6-8 weeks.

Additional Skills & Qualifications

• Previous experience in semiconductor equipment.

Work Environment

This position will be on-site at semiconductor facilities, within the fab/cleanroom environment. Shifts include 4:10's (7am/pm-8am/pm), with Front Half: Sun-Wed – Day or Night shift (Wednesday is the rotating day) and Back Half: Wed-Sat – Day or Night shifts (Saturday is the rotating day). There is also a Mon-Fri shift depending on the tool you're working on and business timing. These shifts have a 15% shift differential and 8 hours of built-in overtime at 10%. Travel includes virtual onboarding for a few weeks followed by on-the-job training for 6-8 weeks in Arizona.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.