Job Information
HILL AFB EXCHANGE RETAIL AND RESTAURANT FACILITIES Supervisory Customer Experience Specialist- (Firearms) in HILL AFB, Utah
+-----------------------------------------------------------------------+ | +------------------------------------------------------------------+ | | | ------------------- | | | | Job Summary | | | | ------------------- | | | +------------------------------------------------------------------+ | | | Oversees associates within assigned department(s), utilizes | | | | leadership skills and abilities to empower associates to provide | | | | customers with an exceptional shopping experience. | | | +------------------------------------------------------------------+ | +-----------------------------------------------------------------------+ | +------------------------------------------------------------------+ | | | ------------------------------- | | | | Essential Job Functions | | | | ------------------------------- | | | +------------------------------------------------------------------+ | | | - Ensures a high level of customer satisfaction through | | | | excellent service. Greets each customer upon contact and | | | | keeps their needs foremost and creates a welcoming | | | | environment. | | | +------------------------------------------------------------------+ | | | - Leads associates utilizing effective communications skills. | | | | Trains and mentors associates to ensure they are | | | | well-equipped to provide an exceptional shopping experience. | | | +------------------------------------------------------------------+ | | | - Assists in arranging space on sales floor, setting up | | | | promotional fixtures, displaying promotional merchandise, | | | | and signing. | | | +------------------------------------------------------------------+ | | | - Demonstrates specialty product knowledge and skills to | | | | assist and engage by making recommendations to promote | | | | multiple sales. Ensures associates demonstrate behaviors to | | | | drive customer loyalty and actively communicates the | | | | benefits of the Military Star credit card to customers to | | | | drive sales growth. | | | +------------------------------------------------------------------+ | | | - Maintains program compliance with regards to | | | | safety/security/service procedures in all aspects of | | | | recordkeeping, inventory, storage/display, and sales. | | | +------------------------------------------------------------------+ | | | - Maintains employee communication folders to include | | | | communication record, time and attendance record, and job | | | | description. Communicates the performance standards and | | | | provides feedback. | | | +------------------------------------------------------------------+ | | | - May operate a cash register or other sales related equipment | | | | to enter new accounts, sales related equipment, sales | | | | transactions, refunds, or other related transactions. May be | | | | required to verify and accept multiple tenders for payment | | | | and make change with accuracy and zero variance tolerance. | | | +------------------------------------------------------------------+ | | | - Performs other duties as assigned. | | | +------------------------------------------------------------------+ | | | | | | +------------------------------------------------------------------+ | | | Complies with applicable directives, policies and procedures. | | | | Actively supports and implements applicable EEO laws and | | | | programs within the Exchange. Assumes other related | | | | responsibilities as assigned. | | | +------------------------------------------------------------------+ | +-----------------------------------------------------------------------+ | +------------------------------------------------------------------+ | | | ---------------------------------- | | | | Qualification Requirements | | | | ---------------------------------- | | | +------------------------------------------------------------------+ | | | Completion of high school or the equivalent. Retail experience. | | | | Demonstrated willingness and potential for additional | | | | responsibility. | | | +------------------------------------------------------------------+ | +-----------------------------------------------------------------------+