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Description We are seeking a Help Desk Analyst II to join our team in Hickory, North Carolina. In this role, you will play a crucial part in providing technical support, including hardware and software troubleshooting for our internal users. This position offers a contract to hire employment opportunity.

Responsibilities:

• Serve as the first point of contact for end users seeking technical assistance over the phone or email.

• Handle break-fix tasks, providing hands-on support for technical issues.

• Support hardware, specifically Lenovo desktops and laptops.

• Operate and manage the ticketing system, ensuring all support tickets are accurately logged and resolved in a timely manner.

• Provide support for Mac Computers, Microsoft applications, and Active Directory.

• Assist with Apple devices, including iPads, ensuring they are properly configured and maintained.

• Understand and perform imaging procedures, including backup, cloning and deployment tasks.

• Utilize skills in Configuration Management and Deployments to ensure systems are running efficiently.

• Troubleshoot and resolve issues related to computer hardware. Requirements • Proficient in Mac Computers and Apple Devices

• Familiarity with Microsoft software and tools

• Experience working with Active Directory

• Knowledge of Computer Hardware and its functionalities

• Ability to perform Configuration Management tasks

• Experience in Deployments

• Skilled in Break Fix problem-solving techniques

• Familiarity with a Ticketing System for managing Support Tickets

• Excellent communication and interpersonal skills

• Ability to manage multiple tasks and work under pressure

• Strong problem-solving skills and an analytical mindset

• Ability to work independently and in a team environment

• Strong attention to detail and organizational skills

• Flexibility to adapt to changing priorities and requirements

• Ability to provide exceptional customer service and user support

• Willingness to continue learning and improving technical skills. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .