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Job Description Summary

We are seeking a Field Service Technician to cover Zealand Denmark, responsible for the commission and maintenance of large, complex robotic drug storage systems, as well as providing support to operating staff by addressing their day-to-day inquiries and assisting with fault diagnosis, both remotely and on-site.

You will have the autonomy to manage your own schedule, balancing customer interactions with the convenience of working from home during the rest of your time. This is a great opportunity to have frequent professional travelling up to 70% in total, within Denmark and occasionally to Sweden. Your ideal location is Zealand.

Our vision for technical services at BD Rowa

BD Rowa stands for innovative and reliable products related to drug logistics. As a pioneer in automation and digitalization, the company develops and manufactures solutions for pharmacies, hospitals, the pharmaceutical industry, and pouch packaging centers at its headquarters in Kelberg (Germany). Worldwide, 800 employees are committed to competent and reliable customer care. Rowa is part of the global medical device company Becton Dickinson (BD), with whom they share a vision for advancing the world of health. Excellently trained employees, strong teams, excellent performance, and hard work, support our innovative systems.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

Main responsibilities will include:

• Commission new customer sites in collaboration with project and installation teams.

• Cultivate and maintain strong customer relationships through exceptional service and support.

• Expertly troubleshoot complex issues and implement effective solutions.

• Perform on-site or remote fault diagnosis to minimize system downtime.

• Conduct planned preventative maintenance on-site to ensure system reliability.

• Meet individual and team performance targets, manage parts inventory, and adhere to safety regulations.

About you:

• Electrical or Mechanical qualification or equivalent.

• Demonstrated experience in electro-mechanical systems in an industrial or hospital environment with strong customer-facing and customer service skills.

• Effective time management and prioritization abilities.

• Excellent communication skills for managing customer expectations, proficiency in English and Danish.

• Self-sufficiency and decision-making ability.

• Proficiency in reading and interpreting wiring diagrams and technical drawings is desired.

Click on apply if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit: https://bd.com/careers

Primary Work Location

DNK Herlev – Lyskær

Additional Locations

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.