Experience Inc. Jobs

Accountabilities

• Understand network issues and applications

• Able to troubleshoot via telephone or any other video conference tool with customer engineers

• Must have customer service soft skills

• Perform hardware baseline configurations verification

• Execute validation scripts on alarmed hardware

• Perform health check on all the hardware and software components

• Perform troubleshooting steps on customer network issue.

Qualifications

Required

• Provide in-depth technical log analysis, check network configuration, and support customer as needed

• General understanding Wireless Cellular/Mobile Technology

• General understanding of standard networking protocols

• Strong written and verbal communication skills

• Ability to provide 24/7 support as needed for commercial Network outages and network performance issues

• Strong and detailed analytical abilities and technical writing skills

• Strong interpersonal skills and experience working with cross-functional teams

Desired

• Understanding of 4G or 5G network architecture

• Some experience with RF developments

Requisition ID : 25597