Fujitsu Hardware TAC Support Engineer in Heredia, Costa Rica

Job Information

Accountabilities

Willing to work ANY shift in a 24x7x365 operations environment, to include weekends and holidays
Troubleshoot network issues via telephone while using a video conference tool
Must have exceptional customer service soft skills
Develop, document, and execute validation test plans on hardware, software, plug-ins, and operating system
Perform health check on all the hardware and software components
Develop, document, and execute automated test scripts in a lab and production environment
Perform software and hardware upgrades in a lab and production environment
Develop and document hardware and software baseline configurations
Develop MOPs in a lab and production environment
Perform hardware and software installation in a lab and production environment

Qualifications

Required

5+ Years with working experience in telecommunications
Flexibility to work any shift, to include weekends and holidays
Advanced knowledge in network virtualization and cloud technologies
Advanced knowledge Fiber Optic Networking, with emphasis in SONET
Advanced knowledge in IP protocols (OSPF, BGP, IS-IS), MPLS, Ethernet, Routing, and Switching
Advanced knowledge of telecommunication technologies (SONET, DWDM, OTN)
Experience supporting new product deployments, test plan creation and execution
Strong written and verbal communication skills
Ability to successfully multiple tasks while under pressure
Detailed analytical abilities and technical writing skills
Strong interpersonal skills and experience working with cross-functional teams
Must be fluent in both English and Spanish, to include reading and writing
Must be able to travel a 50% of the time, or as needed

Desired

Requisition ID : 24850

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