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Job Description

Insight Global is looking for a Senior Data Case Manager to join one of our clients in Richmond VA. The CIO Case Manager is a position within the Data Transmission Registration , Permit to Send team supporting the Global Technology Chief Information Officers. This team oversees the entire approval process for the incoming & outgoing data requests for the Front-Line Units who have a need to utilize a Vendor , Partner to outsource banking service(s). This is a FAST PACED environment and the position requires a lot of multi-tasking without losing effectiveness in day-to-day processing of cases. The average time frame of one case is 145 days and requires consistent follow-up to meet Service and Operating Level Agreements.

Responsibilities:

• Work an average of 90 cases in an active and very demanding pipeline

• Respond to phone, email, instant communicator during the workday in a timely manner

• Able to train users on the DTR , PTS process and SOR [system of record]

• Able to work with very little supervision

• Able to quickly read and follow detailed processes, procedures, and technical data flow diagrams

• Work with Front Line Units that are new to the process and be able to assist as needed during any stage of the process

• Be able to work as needed and be punctual at all times

• Able to quickly research issues in a complex bank technical environment and vendors environment

Pay range 60-65 depending on years of experience.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

1.) 5+ years of relevant experience in a high-level technical production environment

2.) Analytical ability on both the process and data

3.) Being able to remember, understand, applying, analyzing, evaluating, and creating processes and flows to help reduce all types of risk to the organization

4.) Communicate in an enterprise-wide capacity via phone, email and in person [as needed] to educate, problem-solve, and influence adherence to enterprise policies to not only the Front-Line Units, but Control Functions and Sr. Management

5.) Improve process to continually advance the value of the Governance program

6.) Proficient in MS Products such as Word, Excel, PowerPoint, Visio, and SharePoint is a must

7.) Familiarity with creating Tableau reports and running SQL scripts null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.