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At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Within this role you lead the French Customer Care Specialized Service Team (>18 FTE) which is based in Heerlen, and you will be fully responsible for achieving daily operational goals, smooth communication for our our customers, respective stakeholders in the OU’s/ country and internal teams with a strong focus on operational excellence. You support strategic programs, and you are responsible for all people management related activities and building a high performing team through coaching and quality management.

Careers that Change Lives

Change your career to exploration, innovation, and championing healthcare access and equity for all. Join a healthcare technology company that alleviates pain, restores health, and extends life for more than two people every second.

By joining Customer Care & Order Operations (CCOO), you will get a unique opportunity to drive customer experience through technology innovation and contribute to bringing our Mission to patients all over the world. Working in CCOO means being close to our customers and critical people inside hospitals, (nurses, physicians, procurement departments, suppliers, national health care bodies and others) and internally you get to interact with many key stakeholders and functions (sales, pricing, marketing, etc.).

To support our Specialized Services CCOO department, we are currently looking for a full-time talented people leader with a distinct drive for execution and results in the position as Senior Customer Care Supervisor. For this position you are expected to work from the office min. 2 days, preferably 3-4 days.

Responsibilities may include the following and other duties may be assigned:

• Supervisory of Customer Care Team (>18 FTE), focused on tactical, operational and some strategic activities, monitoring daily performance, planning and establishing goals and objectives for team, participating in (global) projects, resource management.

• From a people management perspective: accountability for mentoring, developing and coaching team on meeting/exceeding performance expectations and defined objectives, providing leadership to team ensuring the prioritization of strategic and department level initiatives to include defining performance goals and targets, conducting performance reviews, 1:1s to guide performance management, employee development efforts and manage towards departmental goals.

• Overlooking processes and projects within scope of team: Managing performance, communicating business and operational developments, planning, prioritizing and / or directing the responsibilities of direct reports, managing escalations.

• Building and maintaining strong relations with regional and internal stakeholders (Downstream Distribution Centers, Planning, Warehouse and Transport).

• Monitoring and maintenance of Control Mechanisms (a.o. KPI`s) on both process performance as well quality.

• Evaluating processes and driving improvements and efficiency initiatives (such as Lean or Six Sigma) together with team.

• Effective issue resolution and communication to adequately resolve issues; perform root cause investigation together with team, coordinate issues with other teams.

• Validating, monitoring and safeguarding process and system knowledge within team.

Must Haves

• Bachelor’s or master’s degree

• +5 years’ experience in customer care/service, supply chain, order management or logistics

• +3 years’ experience in people management; people leader with a strong passion for coaching, people development and high performing teams

• Hands-on mentality combined with strong analytical and decision-making skills, able to simplify complicated concepts, result orientation by using data, KPI’s/Metrics and making active use of tools and systems like Lean Sigma

• Fluent in French and English language in word and writing, excellent communication skills (verbal and written)

• Strong sense of responsibility, high flexibility, and dedication

• Computer literacy (MS-Office and preferably SAP / ERP), excellent Excel and PowerPoint skills.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here (http://www.medtronic.com)

Welcome to our new Careers Site!

If you applied before July 22nd, please check your email for a notification from us providing you with instructions and a link to set up your new account and retain access to your current activity. If you do not see an email from us, please feel free to proceed with creating a new account.

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

We change lives . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.

We build extraordinary solutions as one team . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.

This life-changing career is yours to engineer . By bringing your ambitious ideas, unique perspective and contributions, you will…

• Build a better future, amplifying your impact on the causes that matter to you and the world

• Grow a career reflective of your passion and abilities

• Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning

These commitments set our team apart from the rest:

Experiences that put people first . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.

Life-transforming technologies . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.

Better outcomes for our world . Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.

Insight-driven care . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here (https://www.e-verify.gov/employees) .

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