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Medtronic Associate Intercompany Export Specialist in Heerlen, Netherlands

Careers that Change Lives

To support our Emerging Markets Export department, we are currently looking for a full-time (associate) Intercompany Export Specialist. As Intercompany Export Specialist, you provide a professional level of support by applying a broad knowledge of Medtronic and Export processes, tools and policies focusing on Export and Intercompany stock transfer movements in our supply chain towards our Emerging Market Countries. In close co-operation with our internal parties and stakeholders, we strive to ensure excellent quality, swift delivery and ultimately our patients' safety and health!

The challenge is getting to know the distribution network, comply with the specific export/import country requirements, take care of our customers’ needs, build lasting relationships and strive to exceed their expectations.

A Day in the Life

The job entails close working relationships with local downstream Distribution Centers, regulatory, logistics operations, transport teams, trade compliance and our supply chain planning department.

  • You are the first point of contact for inquiries from Distribution Centers in Middle East, Africa, Central Asia, Russia, Eastern Europe, India, Asia Pacific, China and Latin America related to their stock transfer orders from our Distribution Centers in Heerlen, Netherlands or Rolo, Italy.

  • You are responsible for smooth order and shipment processes and communication. This will be done by handling incoming e-mails and resolving issues in an efficient, compliant, and effective way to strive for the highest level of customer experience.

  • You create and monitor stock transfer orders, deliveries, shipments at different stages in the process and monitor our lead-times in ERP (i.e., SAP) systems.

  • You are responsible for aging orders and providing daily/ weekly information about the open orders, deliveries, and shipments to the distribution centers.

  • You are responsible for service complaint follow up with detailed root cause investigation and timely resolving the complaint.

  • You are responsible to perform root cause investigation for various issues, coordinate issues with other teams, have attention for detail in order to resolve issues.

  • You have recurrent conference calls with your stakeholders to discuss processes, overcome obstacles and make agreements. You apply continuous improvement method/thinking while working on process improvements. You analyze and assess data and deviations to enable smooth process flows.

Must Haves

  • HBO work and thinking level (NL) / Licencjat/Inzynier (PL)

  • 2+ years’ experience in export related customer care/service, order management or logistics

  • Fluent in English language in speech and writing

  • Customer focus and can-do mindset

  • Computer literacy (MS-Office and ERP systems)

  • Able to prioritize in a constantly changing environment and to deal with stress

  • Pro-Active role in communicating with all parties involved in regional processes, and identify needs

  • Analytical, problem solving and decision-making skills

  • Result orientation by using data, KPI’s/Metrics and making active use of tools and systems like MOS, CAP and Lean Sigma

Nice to Haves

  • Experience with Emerging Markets and/or Intercompany

  • Excellent Excel and PowerPoint skills

We Offer

We offer a competitive salary and benefits package to all our employees:

  • Flexible working environment

  • Annual Incentive Plan % depending on company results

  • Pension scheme and group discount on healthcare insurance

  • Training possibilities via Cornerstone/Harvard Manage Monitor/Skills Lab

  • Employee Assistance Program and Recognize! (our global recognition program)

About Medtronic

Bold thinking. Bolder actions. We are Medtronic.

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.

In everything we do, we are engineering the extraordinary.

Your Answer

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It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.