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Pitney Bowes Warehouse Quality Assurance Supervisor - 2nd Shift in Hebron, Kentucky

At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We actively look for prospects who:

• Are passionate about client success.

• Enjoy collaborating with others.

• Strive to exceed expectations.

• Move boldly in the quest for superior and best in market solutions.

Job Description:

This is a 2nd Shift position with a Monday - Friday, 3 PM - 11:30 PM schedule.

You Are:

The Quality Operations Supervisor is responsible for continuous improvement and driving top tier quality control.

You Will:

• Work directly with Operations facility management team reviewing operational requirements and ensure adherence to all standard operating procedures.

• Focus on key performance indictors and ensure accurate and timely measure of those metrics.

• Drive continuous improvement culture and initiatives through successful partnerships with various Pitney Bowes business groups, supporting operations in pursuit of all cost and service goals.

• Complete multiple Audit functions. Including container audits, package audits, and facility operations audits. The goal is to document, measure, and drive the behaviors to support clients.

• Report directly to the Director Parcel Quality Assurance with a dotted line to the local facility manager.

• Provide cross-functional interaction with departments such as transportation, account management, and technology.

• Identify process changes and update SOPs as needed

• Identify process opportunities to increase productivity and reduce processing failures to promote high quality processing

• Work with engineering to ensure the SOPs are accurate and processes are running as designed and identify improvement opportunities

• Work with Loss Prevention, Safety, and other internal groups to ensure all processes are monitored and reviewed

• Update and maintain audit forms and processes

• Maintain and improve quality control operational reporting

Your Background:

• Highly organized

• Strong analytical skills and structured problem solving skills.

• Ability to identify issues and stand up for the right method

• Able to work and address different levels of an organization

• Must be a team player with ability to effective communicate with all levels within an organization

• Strong work ethic and ability to work with little supervision

• Excellent people and organizational skills.

• Proficient in MS Office

• The ability to work within MS Excel 

• Knowledge within WMS systems.

• Knowledge of supply chain management and/or general knowledge on parcel shipping

Preferred:

  • 2 - 4 years quality leadership experience within the logistics or parcel shipping industry preferred

  • Bi-lingual in English and Spanish

Our Team:

Ecommerce logistics. Only easier. Pitney Bowes Global Ecommerce is our fastest growing business segment. Our focus on the consumer and shipper experience – driven by innovative technology and consultative insights – has uniquely positioned us as the trusted partner for ecommerce brands and shippers.  

Our best-in-class services include ecommerce fulfillment, delivery (domestic and cross-border), and returns that help merchants drive conversions, customer satisfaction and lasting loyalty.  These solutions build better order experiences through data science-based innovation and consultative support that help make clients’ jobs easier.  Ranked by Internet Retailer as a Top Carrier, Top Fulfillment Service Provider, and the #1 International Ecommerce Provider, we are the preferred ecommerce logistics partner for over 800 brands and shippers. 

We will:

• Provide the opportunity to grow and develop your career

• Offer an inclusive environment that encourages diverse perspectives and ideas

• Deliver challenging and unique opportunities to contribute to the success of a transforming organization

• Offer comprehensive benefits globally ( pbprojectliving.com )

Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.

Women/Men/Veterans/Individuals with Disabilities/LGBTQ+ are encouraged to apply.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link. 

Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.

Women/Men/Veterans/Individuals with Disabilities/LGBTQ are encouraged to apply.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.

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