Job Information
Arkansas Employer Computer Support Technician in Heber Springs, Arkansas
This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4384911
The Information Technology Services department is seeking to fill (2) positions. The Computer Support Technician must think critically, recognize trends, and communicate effectively with students, faculty, staff, and senior administrators. The Computer Support Technician should possess excellent organizational skills and must be able to prioritize and manage multiple short and long-term projects to meet deadlines. While this position is stationed at the Beebe Campus, the employee will be expected to float between the ASUB campuses (Beebe, Heber Springs, Little Rock Air Force Base, and Searcy) as needs and projects demand.\ \ \ Essential Duties and Responsibilities\ The Computer Support Technician position is primarily responsible for Smart Classroom Support and Video Conference Technology support on ASUB Campuses/locations.\ Resolve campus hardware/software issues\ Monitor the ITS Helpdesk phone line by answering calls, creating tickets, and completing tickets\ Manage Incident, Request, Problem, Change and Project tasks using the ServiceDesk ITSM platform. Fulfill standard service requests within specified SLA targets.\ Provide excellent customer service skills including building and maintaining internal/external customer satisfaction.\ Perform related duties as assigned.