Experience Inc. Jobs

Travel Retail - Estée Lauder - Education Ambassador - Heathrow - 37.5 Hours

Brand: Estée Lauder - Brand

Description

POSITION SUMMARY:

THE EDUCATION AMBASSADOR WILL REPORT TO THE SALES & EDUCATION EXECUTIVE (SEE), WHILST WORKING CLOSELY WITH THE REGIONAL EDUCATION MANAGER TO ENSURE CONSISTENCY IN SERVICE AND DRIVE PRODUCTIVITY AND SALES IN HEATHROW AIRPORT.

THIS ROLE WILL BE KEY IN DRIVING SALES AND DEVELOPING OUR ADVISORS THROUGH IN STORE COACHING STRATEGIES, WHILE WORKING WITH SEE TO IDENTIFY KEY AREAS FOR FOCUS AND DEVELOPMENT. THE EDUCATION AMBASSADOR WILL LEAD BY EXAMPLE EXECUTING THE ESTEE LAUDER BRAND VISIONS AND STRATEGY.

RESPONSIBILITIES AND TASKS

1. SALES PERFORMANCE

• TO COACH TEAMS IN STORE TO ACHIEVE RETAIL SALES TARGETS SET BY THE

COMPANY THROUGH THE SALES & EDUCATION EXECUTIVE.

• COACH ESTEE LAUDER ADVSIORS WHERE NECESSARY AND HIGHLIGHT TRAINING

OPPORTUNITIES TO THE SALES & EDUCATION EXECUTIVE

• TO HOST ON COUNTER EDUCATION WORKSHOPS TO DRIVE THE SELL

THROUGH OF NEW LAUNCHES/LIMITED LIFE COLLECTIONS/ PRODUCT PRIORITIES.

2. PRODUCTIVITY

• ACHIEVE ALL KPI’S AS OUTLINED BY THE BRAND.

• SUPPORT AND COACH ADVISORS TO ENSURE THAT THEY HAVE THE SKILLS

REQUIRED TO SUCCESSFULLY ACHIEVE BRAND KPI’S, SUCH AS AUS/ IPT AND CROSS CATEGORY SELLING TECHNIQUES.

3. LUXURY SERVICE PERFORMANCE

• LEAD BY EXAMPLE THROUGH DELIVERING EXCEPTIONAL LUXURY SERVICE

LEVELS AT ALL TIMES.

• DRIVE LUXURY SERVICE STANDARDS THROUGH COACHING/FEEDBACK.

4. EVENTS

• PLAN AND EXECUTE IN STORE EVENTS, ALIGNED TO THE BRAND STARTEGY, PRODUCT PRIORITIES.

• PROVIDE COACHING AND FEEDBACK TO SPECIALISTS ENSURING THE EVENT.

• TRACK AND REPORT SALES PERFORMANCE INLINE WITH THE EVENT TO THE SALES AND EDUCATION EXECUTIVE/ AIRPORT CO ORDINATOR.

5. ADVISOR SUPPORT

• WORK ALONGSIDE THE COUNTER MANAGER TO IDENTIFY AND ADDRESS

TRAINING OPPORTUNITIES IN THEIR TEAM.

• CREATE & MAINTAIN AN INSTORE EDUCATION PLAN PER ADVISOR.

• ENSURE CONSISTENCY IN THE LUXURY EXPERIENCE ACCREDITATION

PROGRAMME.

6. EDUCATION SUPPORT

• COACH, MOTIVATE AND EVALUATE TEAM PERFORMANCE BASED ON PRODUCTIVITY.

• CONDUCT STRATEGIC FOLLOW UP OF ALL CLASSROOM EDUCATION TO

ENSURE SUCCESSFUL ROLL OUT OF TRAINING INITIATIVES, INCLUDING ELX & TRU CONTENT, TO BOLSTER AND IN GRAIN PRODUCT KNOWLEDGE.

• ASSIST, AS REQUIRED, WITH THE FACILITATION OF CORE EDUCATION

PROGRAMMES.

• IDENTIFY LOCALLY RELEVANT EDUCATION OPPORTUNITIES TO DEVELOP

TALENT AND CAPABILITY WITH OUR ADVISORS THROUGH REGULAR MONITORING, FEEDBACK AND REPORTING.

• CONDUCT TRAINING FOR AGENCY USAGE, TO SUPPORT WITH PROMOTIONS, EVENTS DURING LAUNCHES AND/OR HIGH TRAFFIC MOMENTS.

7. IMAGE

• TO MAINTAIN PERSONAL GROOMING TO THE STANDARDS AS SET BY TOM

FORD BEAUTY.

• MAINTAIN THE BRAND IMAGE AT THE COUNTER BY ASSISTING WITH CLEANING

AND MERCHANDISING COUNTERS, TESTER STANDS AND DISPLAYS.

Qualifications

§ WHILE A QUALIFICATION IN TRAINING AND COACHING TECHNIQUES WITHIN BEAUTY IS PREFERRED, WE WELCOME APPLICANTS WITH AMATEUR LEVEL EXPERIENCE WHO CAN DEMONSTRATE A HIGH LEVEL OF CREATIVE AND TECHNICAL EXPERTISE WITHIN A RETAIL ENVIRONMENT.

§ ALL APPLICANTS MUST BE ABLE TO DEMONSTRATE THE ABILITY TO PROVIDE INSPIRATIONAL, AUTHENTIC AND PERSONALIZED CUSTOMER SERVICE, CONDUCT ESTEE LAUDER “TRAVEL BEAUTIFUL” SERVICES WHICH INCLUDE SKINCARE CONSULTATIONS AND MAKE UP APPLICATION.

§ COACH ESTEE LAUDER ADVISORS AND HIGHLIGHT TRAINING NEEDS WHERE APPROPRIATE TO DEVELOP INDIVIDUAL SKILLSET.

§ HOST ON COUNTER EDUCATION WORKSHOPS TO DRIVE RETAIL.

§ ABILITY TO WORK RETAIL HOURS INCLUDING DAYS, NIGHTS, WEEKENDS AND SPECIAL EVENTS IN A FAST-PACED WORK ENVIRONMENT.

§ PREVIOUS EXPERIENCE WITH EXCEL & POWER POINT PREFERRED.

§ APPLICANTS MUST BE ABLE TO PROVIDE PROOF OF RIGHT TO LIVE AND WORK IN THE COUNTRY IF INVITED TO ATTEND FOR INTERVIEW.

Job: Retail - Store

Primary Location: Europe, Middle East, Africa-GB-ENG-Heathrow

Job Type: Standard

Schedule: Full-time

Shift: Variable

Job Number: 2410331

Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.