Lehigh Valley Health Network Guest Service Unit Concierge in Hazleton, Pennsylvania
Job Summary: The Unit Concierge serves as a representative of LVHN's Patient Experience and Guest Services Teams inside the patient care units. The primary focus of the Unit Concierge is to enhance the Patient Experience with respect to timely response to call bells, performance of rounding to assure comfort of the patients' environment. The Unit Concierge will greet patients, consistently round to assure essential elements are accessible (Phone, call bell, water, pillows, blankets, seating for visitors, and assist patients and visitors with wayfinding throughout the facility). This position has a strong focus on Customer Service and Communication skills and requires a demonstration of professionalism and empathy in a sensitive environment. The Unit Concierge must develop and maintain close relationships with clinical staff within the Patient Care Unit. The rapport with the patient is crucial in this role, as we are present to ensure a pleasant stay within the units.
Education - Preferred • Technical School Diploma
Experience - Required • Must be 18 years old or older
Experience - Preferred • 1 year Experience in hospitality or other customer facing role
Knowledge, Skills and Abilities - Preferred • Ability to communicate effectively • Ability to multi-task and establish priorities • Ability to maintain organization in a changing environment • Exhibits initiative, responsibility, flexibility and leadership • Demonstrate professionalism and empathy in a sensitive environment • Ability to use working knowledge of working environment to meet established goals & objectives