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Phoenix House Supervisor of Client Benefits in Hauppauge, New York

Supervisor of Client Benefits

Job Details

Job Location

Hauppauge Residential - Hauppauge, NY

Position Type

Full Time

Education Level

High School or GED Equivalent

Salary Range

$48,700.00 - $65,000.00 Salary

Travel Percentage

None

Job Shift

Morning

Job Category

Billing & Insurance

Description

SUMMARY: The Client Benefits Supervisor reports to the Client Benefits Manager. This position will supervisor and support the client benefits staff and department.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and responsibilities may be assigned.

  • Completes welfare/food stamp packets to be submitted to Suffolk DSS centers.

  • Assist clients obtaining identification and other required documentation.

  • Assist clients in scheduling DSS appointments.

  • Collects all documents from resident after eligibility/SAAM/recertification and EMP appointments.

  • Rectifies insurance issues through NYS Medicaid with clients.

  • Processes all in person and mail in recertification applications for all clients.

  • Uploads all benefit cards and other necessary documents into EMR

  • Assists patients to obtain an award letter from Social Security.

  • Calculate all self-pay agreements for self-pay and employed residents.

  • Assist with posting of food stamp payments monthly for Suffolk and Nassau residents (food stamp redemption)

  • Create Pin #’s for food stamp cards

  • Obtains Benefit card requests daily/weekly

  • Complete client applications for social security

  • Completes applications for SSP wires

  • Provide supervision/support to client benefit staff

COMPETENCIES (KSAs)

  • Leadership

  • Ethical Practices

  • Judgment

  • Relationship Management

  • Emotional Intelligence

  • Empathy

  • Professional Boundaries

  • Interview Skills

  • Global and Cultural Awareness

  • Critical Evaluation

  • Problem Solving

  • Decision Making

  • Communication

  • Teamwork

  • Crisis Management

  • Technical Capacity

Qualifications

QUALIFICATIONS:

  • A combination of training, education, and experience that is equivalent to the employment standard listed above and that provides the required knowledge and abilities.

  • Excellent productivity, time management, organization, and attention to detail.

  • Strong computer skills are a must.

REQUIRED EDUCATION

  • High school diploma

REQUIRED EXPERIENCE

  • Minimum two years working with DSS/HRA and/or Medicaid applications.

WORK ENVIRONMENT

  • This job operates in an indoor office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

  • Regularly required to sit, use hands to type, handle or feel objects, tools, or controls; reach with hands and arms, and talk or hear.

  • Frequently required to stand, walk, stoop, kneel or crouch and lift and/or move up to 20 pounds.

Phoenix House is an Equal Opportunity Employer providing equality of opportunity to all who are protected against discrimination by law, regulation or executive order, including veterans and individuals with disabilities. EEO is the Law: Applicants and employees are protected under Federal law from discrimination. Click https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf to learn more.

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