Job Information
Phoenix House Supervisor of Client Benefits in Hauppauge, New York
Supervisor of Client Benefits
Job Details
Job Location
Hauppauge Residential - Hauppauge, NY
Position Type
Full Time
Education Level
High School or GED Equivalent
Salary Range
$48,700.00 - $65,000.00 Salary
Travel Percentage
None
Job Shift
Morning
Job Category
Billing & Insurance
Description
SUMMARY: The Client Benefits Supervisor reports to the Client Benefits Manager. This position will supervisor and support the client benefits staff and department.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and responsibilities may be assigned.
Completes welfare/food stamp packets to be submitted to Suffolk DSS centers.
Assist clients obtaining identification and other required documentation.
Assist clients in scheduling DSS appointments.
Collects all documents from resident after eligibility/SAAM/recertification and EMP appointments.
Rectifies insurance issues through NYS Medicaid with clients.
Processes all in person and mail in recertification applications for all clients.
Uploads all benefit cards and other necessary documents into EMR
Assists patients to obtain an award letter from Social Security.
Calculate all self-pay agreements for self-pay and employed residents.
Assist with posting of food stamp payments monthly for Suffolk and Nassau residents (food stamp redemption)
Create Pin #’s for food stamp cards
Obtains Benefit card requests daily/weekly
Complete client applications for social security
Completes applications for SSP wires
Provide supervision/support to client benefit staff
COMPETENCIES (KSAs)
Leadership
Ethical Practices
Judgment
Relationship Management
Emotional Intelligence
Empathy
Professional Boundaries
Interview Skills
Global and Cultural Awareness
Critical Evaluation
Problem Solving
Decision Making
Communication
Teamwork
Crisis Management
Technical Capacity
Qualifications
QUALIFICATIONS:
A combination of training, education, and experience that is equivalent to the employment standard listed above and that provides the required knowledge and abilities.
Excellent productivity, time management, organization, and attention to detail.
Strong computer skills are a must.
REQUIRED EDUCATION
- High school diploma
REQUIRED EXPERIENCE
- Minimum two years working with DSS/HRA and/or Medicaid applications.
WORK ENVIRONMENT
- This job operates in an indoor office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
Regularly required to sit, use hands to type, handle or feel objects, tools, or controls; reach with hands and arms, and talk or hear.
Frequently required to stand, walk, stoop, kneel or crouch and lift and/or move up to 20 pounds.
Phoenix House is an Equal Opportunity Employer providing equality of opportunity to all who are protected against discrimination by law, regulation or executive order, including veterans and individuals with disabilities. EEO is the Law: Applicants and employees are protected under Federal law from discrimination. Click https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf to learn more.
Phoenix House
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