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W Services Group Client Services Associate in HAUPPAUGE, New York

Job descriptionW Services Group, LLC a leading North American Facilities Management Organization is seeking an experienced Cleaning Services Associate to join it's growing team. The Cleaning Services Associate is an ambassador of the company promotes the W Brand. The Cleaning Services Associate will have experience scheduling crews of an assigned market and troubleshooting complaints and/or missed services. The ideal candidate will have experience working in a team to ensure their assigned Market(s) are meeting their goals. This position includes heavy phone work at least 75% of your day. The ideal candidate will have previous call center experience, high attention to detail, excellent phone customer service skills, excellent organizational skills, proficiency in Outlook, MS Word and Excel.Shift-10:00 am - 6:00 pmPRIMARY RESPONSIBILITIES:Janitorial IVR & Follow upo Perform follow up on all Janitorial services where tech did not complete IVR check in/outo Rectify and/or reschedule any missed serviceso Enter any and all billing notes as neededo Ensure work orders are updated/completed both in Waves and 3rd party platform to allow billingScheduling Planned Serviceso Send all service listings to contractor partners per scheduling cycle.o Reach out and follow up with all Contractor Partners (CPs) for service dates. Escalate to Cleaning Service Leads if CPs are not being compliant.o Send all recurring work orders to CPs.o Schedule all services within scheduling cycle. If service cannot be completed escalate to Lead to get approval from client to move date of service to the next month.o Perform all follow up callbacks within 24 hours of service date.o Follow up/rectify any no shows or unsatisfactory services within 24 hours.o Contact client if security guard coverage is needed for any services.o Escalate unstaffed services and/or problem CPs to Lead to review as needed.Demand/Emergency Serviceso Assist Cleaning Services Lead in speaking with store to determine scope of work.o Schedule approved serviceso Ensure services are completed after execution and all 3rd party platforms are updated and closed out accordingly.Purchase Order (PO) Managemento Assist Cleaning Services Lead in PO management and entering POs into the Waves systemo Ensure all weekly and monthly PO are closed out before expiration dateSpecial Projectso Accept additional responsibilities or projects as needed.o Provide assistance to others within & outside de