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ITW IT Support Technician in Hatfield, Pennsylvania

Simco-Ion has been in the static control business since 1936, and their longevity speaks to their success at improving safety, increasing efficiency, and lowering overall cost for customers. At the forefront of the static control industry for over 80 years, today Simco-Ion is a global enterprise with vast intellectual property and resources. When working at Simco-Ion, you will be empowered in an environment that encourages open communication and big ideas, competitive pay for your performance, comprehensive benefits, and opportunities to make an impact.

ITW, a Fortune 200 company, is one of the world’s leading diversified manufacturers of specialized industrial equipment, consumables, and related service businesses. The company has prospered for over 100 years, changing the way people live and work all over the world. Each of ITW’s businesses has an independent entrepreneurial spirit and freedom to innovate. It is the highly talented people at ITW who drive success through new products and customer driven solutions.

To learn more about the Simco-Ion and what we do, please visit our website at: https://www.simco-ion.com/industrial and our corporate website at: https://itw.com/ (https://careers.itw.com/)

We are looking for an IT Support Technician to support our IT Administrator who is willing to learn and grow. Candidate should be technically skilled with good problem-solving abilities. The duties include being a point of contact for IT related questions at the user level, responding to user needs in a timely manner, and ensuring the optimal running of all systems, among other duties. Additionally responsible for the coordination of business processes through Salesforce.com. This includes but is not limited to developing reports, dashboards, workflows, 3rd party applications, ensuring user adoption and providing ongoing education and support for all Salesforce users. This role supports our technology roadmap with growth opportunities and efficiency.

Essential Duties and Responsibilities

  • Project work including Microsoft O365, Windows Server, Networks and Cybersecurity

  • Setup and deploy desktops, laptops, firewalls, servers, switches, etc.

  • High-level knowledge of commonly used software, hardware, and other applications.

  • Assist team in proactively monitoring and troubleshooting managed servers, networks, and devices.

  • Assist team in monitoring ticketing queue, support requests and documenting in system.

  • Provide remote and on-site server/workstation technical support.

  • Administer and maintenance of Salesforce.com for teams - users, field creation, workflows, roles & hierarchy, reports, and dashboards (Initial training provided).

  • Help develop innovative engagement methods to ensure Salesforce "best practices".

  • Coordinates on-boarding of new salesforce members, training on all aspects of existing and new processes and maintenance.

  • Ensuring processes to maintain information is current and necessary.

  • Participate in cross-functional meetings to understand and document requirements.

  • Support teamwork and get internal and external feedback on processes, procedures, and technology.

  • Works with ERP, Salesforce, and other data sources to achieve business goals. Provides communication on updates and changes.

  • Other supporting duties and projects as assigned.

  • 2 or 4+ year degree with IT related courses preferred.

  • 2+ years of IT Support experience preferred.

  • Strong troubleshooting skills.

  • Multitasking skills to assist multiple employees at once.

  • Time management skills to provide updates and fixes within a promised time frame.

  • Customer service skills to interact professionally and positively with coworkers.

  • Knowledge and understanding of manufacturing systems and processes, ability to understand and communicate technical information preferred.

  • Microsoft Office proficiency, skills with PowerPoint and Excel, required.

  • Attention to detail with excellent communication skills.

  • Ability to get along in a team environment.

  • Ability to follow all safety policies and procedures.

  • Positive attitude with a continuous improvement mindset.

Our employees enjoy competitive, merit-based salary plus excellent benefits including:

  • Health and dental insurance

  • Company Paid Life Insurance / Short and Long Term Disability

  • 401K plan with generous company match

  • Vacation, personal days and holidays

  • Continuing education reimbursement program

  • Flexible spending accounts

ITW Company Overview

ITW was built on innovation and the strength of new ideas. These values have helped us expand into multiple platforms in nearly 60 countries. But at each of our businesses, the independent entrepreneurial spirit and freedom to innovate remain strong. It’s the highly talented people at ITW businesses all over the world who drive our success through new products and customer driven solutions. Together, we are ITW—a Fortune 200 company that has prospered for 100 years, and changed the way people live and work, all over the world.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

_All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws. _

ITW is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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