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We are the Nestlé Nespresso SA Company and are proud to be one of the fastest growing operating unit of Nestlé. Our passionate, entrepreneurial-minded team has transformed Nespresso into the reference in portioned coffee and one of the world’s most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector to provide the very highest quality coffees that could be enjoyed in the comfort of consumers' own homes and also savored at out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful approach in how we source our ingredients, produce and market our premium coffee products. With corporate headquarters in Lausanne, Switzerland, Nespresso is present in over 60 countries and counts over 12,000 employees worldwide. To learn more visit www.nespresso.com.

Position Summary

We are looking for a Boutique Assistant Manager at our Hasselt Boutique. As an Assistant Boutique Manager, you will drive excellent results in all areas including team building, key performance indicators and boutique operations.

A day in the life of an Assistant Boutique Manager:

Sales and Customer Service:

• Maximize guest frequency, sales and acquisition of new club members in the boutique (thanks to a creative visual merchandising, ect)

• Innovate to give the best customer experience

• Maintain current and up to date knowledge on coffee and the Nespresso product.

• Continuously evaluate the quality of service and give individual feedback to the Boutique Specialists (about the mistery shopper and customer’s feedbacks)

Leadership/Team Management:

• Support the implementation of company programs by motivating and instructing the team to meet operational and organizational objectives.

• Motivate and coach team to provide exceptional customer service in keeping with our brand image.

• Plan, identify, communicate, and delegate appropriate responsibilities to team, in conjunction with Boutique Manager, to ensure smooth operations.

• Provide coaching and direction to the team to achieve operational goals. Consistently review KPI’s to identify problems, concerns, and opportunities for improvements. Support action plan creation to achieve goals.

Operations:

• Schedule management

• Daily money management, justify every difference and give feedbacks to the team

• Manage responsibly the interim budget to strengthen the team during the peak times

• Understand, plan and prioritize achieving annual sales forecasts aligned with Boutique Manager

• Utilize tools and analyze financial reports to identify and address inventory and sales trends.

• Use all operational tools to plan for and achieve excellence in staffing, scheduling, monthly reports, cash management and inventory management.

• Run monthly and quarterly physical stock inventories, place orders and check deliveries to ensure adequate stock levels.

What will make you successful

• 1-2+ Years of people Management in retail; the luxury retail space is an asset

• Dutch and English speaking

• Strong team-building skills with a history of effective team coaching and development

• Demonstrated ability to prioritize and plan multiple priorities

• Effective time management, communication, problem-solving and analytical skills

• Passionate about sustainability

• Think out of the box

• Leader by example

• Future oriented

What we offer

• A full-time position located in Hasselt

• Excellent benefits, including an annual target bonus;

• A variety of professional training and development programs;

• Various career opportunities, both in Benelux and internationally;

• Professional working environment, team spirit, company pride and passionate colleagues.

Any questions?

Our recruiters would be glad to answer any pending questions. Feel free to send your questions to careers@be.nestle.com .

Respect is central to our culture, an important part of which is room for differences. Differences in people who buy our products and in our workplace. It is important to us that everyone feels welcome and at home, regardless of your gender, religion, cultural background, age, disability or who you love. We are convinced that diversity leads to more creativity and innovation and helps our organization move forward. That is why we are actively working on a culture and leadership that offers equal opportunities for everyone!