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Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

With a focus on digitization, innovation, and analytics, the Enterprise Digital and Data Solutions (EDDS) team creates central, scalable platforms and customer experiences to help markets across all of these priorities. Charter is to drive scale for the business and accelerate innovation for both immediate impact as well as long-term transformation of our business. A unique aspect of EDDS is the integration of diverse skills across all of its remit. EDDS has a very broad range of responsibilities, resulting in a broad range of initiatives around the world

The American Express Enterprise Digital Experimentation & Insights (DE&I) leads the Enterprise Product Analytics and Experimentation charter for Brand & Performance Marketing and Digital Acquisition & Membership experiences. The focus of this collaborative team is to drive growth by enabling efficiencies in paid performance channels & evolve our digital experiences with actionable insights & analytics. The team specializes in using data around digital product usage to drive improvements in the acquisition customer experience to deliver higher satisfaction and business value.

Purpose of the Role:

This role will report to the Director of Digital Experimentation & Insights team and will be based in Gurgaon. The candidate will be responsible for delivery of highly impactful analytics to optimize our performance marketing channels & Digital experiences (MYCA Web , Amex Mobile)

• Deliver strategic analytics focused on Performance Marketing channels / Digital membership experiences

• Define and build key KPIs to monitor the channel/product health and success

• Support the development of new products and capabilities

• Deliver read out of campaigns uncovering insights and learnings that can be utilized to further optimize the channels

• Gain deep functional understanding of the enterprise-wide product capabilities and associated platforms over time and ensure analytical insights are relevant and actionable

• Power in-depth strategic analysis and provide analytical and decision support by mining digital activity data along with AXP closed loop data

Qualifications:

Past Experience:

• 4 years of analytics experience with a background in quantitative business analysis and statistical and modeling techniques; experience in digital analytics preferred

• Strong strategic thought leadership and problem-solving skills with ability to solve unstructured and complex business problems

• Proven track record of project and people management; ability to engage and inspire team members and partners

• Results driven with strong project management skills, ability to work on multiple priorities and keep team on track to exceed goals

Academic Background:

Post graduate degree in Business, Finance, Economics, Statistics or a related field from a premier institute

Functional Skills/Capabilities:

Knowledge of statistical software (SAS, SQL, Machine Learning) and manipulating large and complex data sets; experience with Teradata preferred

Technical Skills/Capabilities:

• A/B Testing

• Multivariate Testing

• Advanced Statistics

• Knowledge of Platforms:

• Hadoop

• Big Data –Cornerstone

• Digital Tracking tools like Omniture

Behavioral Skills/Capabilities:

Enterprise Leadership Behaviors

• Set the Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective

• Bring Others with You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential

• Do It the Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage  

Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job: Data Mgmt and Analytics

Primary Location: India-Haryana-Gurugram

Other Locations: India

Schedule Full-time

Req ID: 24011853