Experience Inc. Jobs

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Global Learning & Knowledge Management (GLKM) team provides a full range of dynamic, evolving learning and performance solutions that enrich our colleagues’ skills and knowledge, powering engagement and driving business results. We are a diverse team responsible for developing complete learning strategies, crafting innovative learning solutions, and delivering experiential learning experiences. We make transformation possible by – attracting our future leaders, crafting and delivering best-in-class learning, engaging and retaining top talent.

The Leadership Development Specialist (LDS) facilitates a full range of evolving and dynamic learning and performance solutions to our colleagues. The LDS will deliver and consult on learning solutions which include facilitating leadership development workshops, on-the-job integrated coaching, and various continuous learning initiatives. The LDS partners closely with frontline leadership to support the performance and development of people leaders across our Global Services Group (GSG)

How will you make an impact in this role?

• This role is responsible for developing world-class people leaders at American Express:

• Facilitate a range of leadership workshops, best practice sharing sessions, and other immersive experiences to help elevate leadership performance (primary responsibility).

• Support the delivery of our global leadership development programs to new and existing people leaders.

• Coach both stakeholders and peers to improve their effectiveness as leaders.

• Guide leaders and peers through the change process.

• Partner with stakeholders to diagnose performance gaps to help enable the creation of meaningful learning experiences.

• Partner with Learning Design teams to co-create targeted and innovative learning experiences which improve leader effectiveness.

• Support and collaborate with global teams to help drive forward a variety of different Leadership Development projects.

• Participate in operational leadership meetings and other ad-hoc duties as needed.

Minimum Qualifications

• Subject matter expertise on the principles of effective leadership.

• Minimum 3 years of classroom or virtual facilitation with experience delivering to leadership audiences.

• Experience working with hybrid/virtual teams and leadership.

• Passion for coaching with a proven ability to effectively coach others including those more senior to yourself.

• Strong relationship management skills with ability to build credibility quickly, influence, and drive results in collaboration with peers.

• Proven project management skills with ability to work autonomously in an agile environment.

• Ability to innovate, develop, and execute new ideas.

• Strong time management skills and a proven ability to consistently deliver on pre-set timelines and adapt to changes quickly when needed.

• Proficiency in Microsoft Office related products (e.g., PowerPoint, SharePoint, Excel, Planner, etc.)

• Exceptional verbal and written communication skills.

• Ability to flex working hours as required by business need.

Preferred Qualifications

• People leader experience

• 3-5 years of experience in a call-center environment

• A certificate or degree with emphasis on Adult Education

• Proficient in the application of performance coaching techniques both in the classroom and in production.

Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job: Operations

Primary Location: India-Haryana-Gurugram

Schedule Full-time

Req ID: 24015716