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American Express Customer Service Analyst T2-II in Haryana, India

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Customer Fulfillment Network Commercial is part of GSG Group Servicing Corporate clients across the globe in maintain, modifying their corporate account hierarchies and ensuring best of class Customer service, quality focusing on first call resolution to all client Enquiries. This role involves interacting with corporate clients (Program Administrators, Account Development).

  • Interact with multiple clients internal and external.

  • Consult and provide technical assistance to clients by providing accurate and timely resolutions regarding customer issues(misapplied payments, flexes, waivers, hierarchy maintenance, reinstatements etc)

  • Educating clients in relation to Corporate Card policies and procedures.

  • Managing requests relating to card issuance, multiple forms of account maintenance, document preparation, guarantee of payment processes and all servicing aspects for new or existing account set up.

  • Communicates effectively, oral and written to identify and document necessary information

  • Responsible for successfully managing relationships between operations teams and Corporate Card Clients.

Minimum Qualifications

  • Good Communication Skills both written and oral.

  • Graduate in any field.

  • Attention to Detail.

  • High level of customer sensitivity, integrity, commitment, and service orientation.

Preferred Qualifications

  • Amex Product knowledge desirable.

  • High result orientation.

  • Ability to take independent decision and meet stringent deadlines.

Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries

  • Bonus incentives

  • Support for financial-well-being and retirement

  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

  • Generous paid parental leave policies (depending on your location)

  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

  • Free and confidential counseling support through our Healthy Minds program

  • Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job: Customer Service

Primary Location: India-Haryana-Gurgaon

Schedule Full-time

Req ID: 24006626

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