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Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Process Manager – GCP SIP Admin Team

Position provides a unique opportunity for an individual looking to build his/her knowledge in a core business at American Express (AXP): Global Commercial Services. Specifically, the position will be responsible for the GCS Sales Incentives. This exciting role will be part of the team managing the Sales Incentive Planning process for Global Commercial and OPEN business for American Express. This position requires extensive interaction with Business, HR, Pricing Performance & Insights and Technology. The person needs to have a sound business acumen, analytical skills and interpersonal skills. Person should be able to lead and support the various initiatives which would involve working with multiple business partners. Person should be highly detail-oriented and adept at problem solving. S/he must possess excellent collaboration skills. The core responsibilities of the individual will include, but not be limited to the following

Purpose of the Role:

Responsibilities

• Ensure timely and accurate monthly/quarterly incentive calculation for sales and account development employees

• Run/Design incentive calculation model, perform high quality due diligence on the payments for the given portfolio/s

• Ensure strict adherence of control and compliance and related policies

• Have an eye for detail and should ascertain Stakeholder and Leadership expectations quickly thereby ensuring seamless

and quality delivery

• Good analytical and problem-solving mindset, ability to drive process efficiency through automation

• Work with technology partners to coordinate incentive system and user acceptance testing activity

• Good communication skills and ability to work with stakeholders across different geographical locations

• Understand complex operational systems and business intelligence tools, sales platforms for developing efficient , insightful products/dashboards and offerings for customers

• Leverage best practices internally and bring outside-in perspective to deliver best of breed Incentive reporting and insights

This role may be subject to additional background verification check

Critical Factors to Success:

Past Experience:

• 3-5 years of work experience in Sales Incentive Operations, preferably in Incentive calculations/tools, good business knowledge around the compensation process and business rules (ramifications of exceptions), Commercial/ B2B experience. Ability to align data needs to business strategies

Academic Background:

• Bachelor’s degree in a relevant/quantitative field or Postgraduate in management (MBA)

Functional Skills/Capabilities:

• Reporting tools utilization to create/generate/maintain simple/complex reports

• Data modeling – Demonstrate a good understanding of the application, data design and their relations to enable them to

write reports that support reporting and compensation plans

Technical Skills/Capabilities:

• Strong Experience of working in Advance Excel, VBA & Tableau to create business calculation model/dashboards/insights

• Knowledge of Platforms: SFDC, iPlus, Business Intelligence tools

Behavioral Skills/Capabilities:

Enterprise Leadership Behaviors

• Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective

• Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential

• Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively

Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job: Risk

Primary Location: India-Haryana-Gurugram

Schedule Full-time

Req ID: 24017226