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Batteries Plus Bulbs Director of Franchise Relations & Administration in Hartland, Wisconsin

Director of Franchise Relations & Administration

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  • Franchise Administration

  • Hartland, WI, USA

  • Salary

  • Full Time

    Full-benefits package including medical/dental insurance options, PTO, 401(K), pet insurance, tuition reimbursement program, employee discounts, and more

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TheDirector of Franchise Relations & Administration, will d evelop, implement and maintain all franchise administration elements, processes and programs to obtain company objectives. OurDirector of Franchise Relations & Administrationalso acts as front-line liaison between company and franchise community to ensure compliance of operating standards and policies.

Essential Responsibilities

Franchise Administration

  • Administer the annual UFOC filing. Compile requested changes; annually present recommendations to senior executives regarding implications and downstream effects of making changes. Collaborate with the legal team to craft the final language. Track approvals of State filings.

  • Create the franchise agreement process. Manage processes to ensure uniform execution.

  • Coordinate sales of stores, transfers of ownership and all other franchise agreement administrative responsibilities.

  • Act as liaison between current and new franchisees to ensure completion of sales fall within acceptable company guidelines

  • Define franchise-operating standards. Ensure that all franchisees are meeting these standards and develop accountability standards.

  • Communicate non-compliance issues and negotiate resolutions within internal departments and franchise owners.

  • Manage processes to validate standards and resolutions are being applied consistently.

  • Act as primary contact to franchise administration legal counsel.

  • Provide Support functions to the franchise development team.

    Franchise Relations

  • Develop franchise agreement renewal process. Use independent judgment and latitude to manage franchisee expectations and to minimize conflict, while maintaining positive working relationships.

  • Organize and direct the Company's franchisee events, meetings, and recognition including: conventions, regional meetings, workshops, recognition trips, and awards. Lead individuals and teams to ensure project budgets, milestones, timelines and objectives are met.

    People Leadership

  • Lead and develop team, providing direction, coaching and feedback on performance.

  • Develop team onboarding and training requirements.

  • Continually evaluate team talent and hold employees accountable to expectations.


  • Minimum 6-8 years of franchise management and administration experience, preferably in the retail industry. Previous experience must include direct interaction with small business owners, or as a small business owner.

  • Bachelor degree in Business or Communications preferred.

  • Minimum 2 years of supervisory experience

  • Extensive work with legal counsel and contractual matters a must

  • Working knowledge of retail, franchise, and general business operations including accounting, purchasing, sales, marketing, and inventory management strongly desired.

  • Proven ability to make presentations to senior management, groups of employees, or customers with ability to present ideas in business-friendly and user-friendly language.

  • Ability to travel up to 15%

    A Bit About Us:

    Batteries Plus Bulbs is the nation's largest and fastest-growing battery, light bulb, phone repair and key fob replacement franchise with a nationwide network of over 720 stores. We work hard here at Batteries Plus Bulbs, and we have a lot of fun while we do it. Whether you work in our warehouse, one of our stores or at our corporate headquarters, our goal remains the same: to satisfy our customers, build trust and drive business, while nurturing our team and working to be experts in our fields. That's life at Batteries Plus Bulbs

    Equal Opportunity Employer / Disability / Veteran