Batteries Plus Bulbs Director of Franchise Relations & Administration in Hartland, Wisconsin
Director of Franchise Relations & Administration
Hartland, WI, USA
Full-benefits package including medical/dental insurance options, PTO, 401(K), pet insurance, tuition reimbursement program, employee discounts, and more
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TheDirector of Franchise Relations & Administration, will d evelop, implement and maintain all franchise administration elements, processes and programs to obtain company objectives. OurDirector of Franchise Relations & Administrationalso acts as front-line liaison between company and franchise community to ensure compliance of operating standards and policies.
Administer the annual UFOC filing. Compile requested changes; annually present recommendations to senior executives regarding implications and downstream effects of making changes. Collaborate with the legal team to craft the final language. Track approvals of State filings.
Create the franchise agreement process. Manage processes to ensure uniform execution.
Coordinate sales of stores, transfers of ownership and all other franchise agreement administrative responsibilities.
Act as liaison between current and new franchisees to ensure completion of sales fall within acceptable company guidelines
Define franchise-operating standards. Ensure that all franchisees are meeting these standards and develop accountability standards.
Communicate non-compliance issues and negotiate resolutions within internal departments and franchise owners.
Manage processes to validate standards and resolutions are being applied consistently.
Act as primary contact to franchise administration legal counsel.
Provide Support functions to the franchise development team.
Develop franchise agreement renewal process. Use independent judgment and latitude to manage franchisee expectations and to minimize conflict, while maintaining positive working relationships.
Organize and direct the Company's franchisee events, meetings, and recognition including: conventions, regional meetings, workshops, recognition trips, and awards. Lead individuals and teams to ensure project budgets, milestones, timelines and objectives are met.
Lead and develop team, providing direction, coaching and feedback on performance.
Develop team onboarding and training requirements.
Continually evaluate team talent and hold employees accountable to expectations.
Minimum 6-8 years of franchise management and administration experience, preferably in the retail industry. Previous experience must include direct interaction with small business owners, or as a small business owner.
Bachelor degree in Business or Communications preferred.
Minimum 2 years of supervisory experience
Extensive work with legal counsel and contractual matters a must
Working knowledge of retail, franchise, and general business operations including accounting, purchasing, sales, marketing, and inventory management strongly desired.
Proven ability to make presentations to senior management, groups of employees, or customers with ability to present ideas in business-friendly and user-friendly language.
Ability to travel up to 15%
A Bit About Us:
Batteries Plus Bulbs is the nation's largest and fastest-growing battery, light bulb, phone repair and key fob replacement franchise with a nationwide network of over 720 stores. We work hard here at Batteries Plus Bulbs, and we have a lot of fun while we do it. Whether you work in our warehouse, one of our stores or at our corporate headquarters, our goal remains the same: to satisfy our customers, build trust and drive business, while nurturing our team and working to be experts in our fields. That's life at Batteries Plus Bulbs
Equal Opportunity Employer / Disability / Veteran