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Travelers Remote-Director, Business Insurance Underwriting Analytics in Hartford, Connecticut

Company Summary

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Analytics & Research, Underwriting

Target Openings


Job Description Summary

You enjoy working in a team dedicated to building and sustaining the superior Business Insurance underwriting skills, tools and processes that are one of Travelers’ competitive advantages! From creating automation-supported capabilities to streamline the underwriting process (allowing the AEs to focus on the critical judgments we need them to make in selecting risks for our portfolio) to helping the businesses deliver high quality underwriting results, our team is involved in developing and using new tools and monitoring approaches to solve business problems. In the course of this work, you will gain knowledge and exposure to the products we use across BI, the underwriting process and the business models within each BU in BI as we continue to drive to delivering a “One BI” experience appropriate to the risk.

As Director, BI Underwriting (UW) Analytics you will be responsible for interpreting data and turning it into information to support Business Insurance (BI) Underwriting initiatives. You will utilize data and analytics to strengthen the BI Underwriting Rules and Quality Review Programs by providing oversight of the increased underwriting automation and other rules driving countrywide underwriting, industry and portfolio results. You will also leverage internal and external information to identify quantifiable and actionable opportunities to advance underwriting quality assessments and the efficacy of underwriting model execution.

The Director, BI Underwriting Analytics is additionally responsible for conducting analyses of business data and trends, reporting on and the monitoring of key underwriting performance metrics, and the communication of these results to various audiences. Lastly, the position holder is expected to partner on strategic initiatives to ensure optimal outcomes, including the identification of opportunities and recommendations to improve underwriting results, expand portfolio management capabilities, optimize underwriting model determination and underwriting automation outcomes, and improve underwriting execution, rules management and portfolio controls.

Primary Job Duties & Responsibilities

  • Partner to design and develop tools, analysis techniques and monitoring processes to improve the scale and scope of automated underwriting, rule management and portfolio analytic capabilities; including underwriting architecture efficacy and consistency.

  • Spearhead the development of automated solutions and strategic analytic tools to support a portfolio-based quality review of various Underwriting and Compliance attributes and standards.

  • Aid in developing the BI UW Quality Review Analytics & Rule Monitoring Framework.

  • Identify opportunities to improve and implement strategic data tools, quality analytics as well as both repeatable and ad hoc management reports.

  • Perform and/or direct the completion of reasonability and validation tests with direction. Collaborate with Information Management & Analytics (IM&A) and/or related IT teams on information needs, including data availability and data accuracy.

  • Evaluate and synthesize information from rule execution to assess strategy effectiveness, identify strategy enhancement opportunities, predict trends and recommend and influences strategy/rule changes to improve business performance, underwriter execution and agent experience.

  • Develop improved effective automated rules analysis, monitoring & testing procedures. Develop and perform pre-analytics and scenario modeling evaluations to forecast and monitor the accuracy and effectiveness of rule logic development and/or logic change accuracy.

  • Oversee and ensure the effective execution of Test & Learns to inform business strategies.

  • Monitor performance as well as underwriting, routing and other types of rules used to execute our underwriting strategies and implement possible improvements.

  • Leverage data visualization and communication skills to effectively showcase analyses, trends and insights to influence leadership regarding decisions/outcomes.

  • Play an active role in our approach to Rule Architecture, ensuring strategy to rule alignment, and incorporating business needs for AE workload management, customer experience implications and business results.

  • Influences underwriting and business strategies to leadership to prioritize investments based on translation of insights to business value, within Select and across Business Insurance UW, BCO, Business Insurance Markets and other functional areas.

  • Act as liaison between business and IT to ensure delivery and execution of underwriting, rule, question and user experience strategies via automation platforms/channels.

Minimum Qualifications

  • Bachelor’s degree required.

  • 4 years’ experience in analytics, business insurance, or related experience required.

Education, Work Experience, & Knowledge

  • Bachelor’s degree in mathematics, finance, computer science, statistics, MIS preferred.

  • 6 years’ experience in analytics, business insurance, or related experience preferred.

  • 4 years’ experience successfully working with Microsoft Office products or similar products preferred.

Job Specific Technical Skills & Competencies

  • Thorough knowledge of business insurance concepts.

  • Thorough knowledge of underwriting, risk evaluation and insurance products.

  • Working knowledge of Descriptive Analytic practices and processes.

  • Thorough knowledge of Excel capabilities (pivot tables, macros, compound formulas).

  • Working knowledge of QlikView.

  • Communication: Ability to communicate thoughts/designs/ideas in an unambiguous manner and adjusts communication based on audience; Exhibits active and effective communication skills with team members - including active listening and effective written and verbal communication skills.

  • Problem Solving & Decision Making: Able to solve complex problems, and collaborate effectively with business and technical teams; Able to break a problem down into manageable pieces, evaluate potential risks/alternatives, and implement effective, timely solutions; Carefully evaluates alternative risks and solutions before taking action including escalating situations as appropriate.

  • Relationship Management: Able to promote, maintain, and enhance partnerships across the organization to achieve objectives and engage stakeholders; Able to influence project stakeholders and team members; Practices objectivity and openness to others' views; Able to develop and leverage business partnerships, consult on business priorities, and optimize value through solution identification aligned with business objectives, goals, and future direction.

  • Planning and Project Management: Demonstrates ability to identify critical project tasks and establish clear priorities while keeping the overall strategy in mind; Able to manage time and competing priorities; Effectively communicates risks, issues and escalates appropriately.

  • Strategic Vision & Leadership: Thorough understanding of organizational and underwriting strategies (e.g. ease-of-doing-business, portfolio management); Influence and/or consulting skills; Able to build consensus among a diverse group of enterprise-wide stakeholders; Ability to envision and deliver creative solutions.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you have questions regarding the physical requirements of this role, please send us an email (TAPHYREQ@travelers.com) so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.