Job Information
Cincinnati Incorporated Technical Service Representative (Harrison, OH) in Harrison, Ohio
Technical Service Representative: Harrison, OH (JOB ID: 1076-307).
Cincinnati Incorporated is a privately owned industrial machine manufacturer that has been a staple in the fabrication industry since the late 1890s. We pride ourselves on a hard day’s work and quality. Our employees have shaped the reputation and culture at CI with their uncompromising integrity, focus, and innovation. The icing on top of the cake: we offer a competitive and comprehensive benefits package. Are you ready for your career at CI?
Position Summary & Purpose: Provide technical repair and maintenance assistance to our customers and distributors over the phone. *The first year in this position involves a comprehensive training program which will require frequent overnight travel during the training period only, but most weekends are at home. Must live in the Cincinnati area.
Duties & Responsibilities:
Analyze information provided by customers, distributors and Cincinnati Incorporated personnel regarding machine performance, repair, and maintenance issues; then supply technical advice and instruction to provide satisfactory resolution
Review, interpret and distribute engineering data and information to our Service and Parts personnel
Develop, maintain, and distribute standard instructions for pre-installation, installation, and start-up of new Cincinnati machines
Specify and recommend tooling and instrumentation required to diagnose, calibrate, and maintain our machines
Maintain reference files for service instructions and engineering information for our Service personnel
Enter machine installation and warranty problems into database; update and maintain these entries.
Required Education & Experience:
High School Diploma or certificate of equivalency
2-year technical degree OR Comparable military experience
Minimum of 3 years’ experience in maintenance or engineering related field
Required Knowledge, Skills, Abilities & Characteristics:
Excellent communication and professional customer service skills
Superior trouble-shooting skills combined with a professional demeanor
Superior working knowledge of hydraulic, mechanical, and high & low voltage electrical systems
Proficiency in word processing and spreadsheet applications
Willingness to travel around the Tri-state area, and also beyond as needed
Clean driving record & valid driver's license, also, ability to pass a background & drug screen.
Physical Demands and Work Environment: Employee is occasionally required to stand, walk, sit, and use hands to finger, handle or feel objects, tools, or controls. Specific vision abilities required for the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. The employee is regularly required to talk and hear. The noise level in the work environment is usually moderate.
This role does not offer sponsorship employment benefits and being authorized to work in the U.S. is a precondition of employment. You must be a U.S. Citizen, U.S. National, or recent lawful permanent resident to apply.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
Premium benefits starting on day 1:
✓ Paid Vacations
✓ Paid Holiday and Personal Days
✓ Medical Insurance (including HSA)
✓ Dental Insurance
✓ Vision Insurance
✓ Accident Insurance
✓ Life Insurance: AD&D
✓ Disability Insurance
✓ Generous 401K Employer Match
✓ Flexible Spending Account
✓ Tuition Reimbursement
✓ Employee Assistance Program
✓ Parental Leave
✓ Eligible for bonus program after training period