Experience Inc. Jobs

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Vice President Product Managment

Job Description: Vice President, Product Management & Go to Market, Payment Optmization

Overview:

Mastercard is a global technology company. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making payment and data transactions safe, simple, smart, and successful. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

The Digital Transformation and Optimization team is part of Consumer Solutions. We are responsible for optimizing eCommerce solutions and for driving transaction authorization improvement for digital transactions globally. We do this by being consumer centric for our products and services and being relevant in all consumer money flows.

Role:

Ever have your transaction declined when hailing a ride? Can’t watch your favorite TV show because your streaming service payment was interrupted? Denied at checkout when ordering a new pair of sneakers?

These are all frustrating experiences for the cardholder that digital merchants are trying to avoid.

We are driving a strategic, multi-year transformation to develop new solutions on our authorization network to solve for these pain points. These new solutions will incorporate innovative products, services, and capabilities to increase digital authorization performance and drive higher conversion rates for our merchant, acquiring, and payment service provider partners.

As the Vice President, Product Management and Go to Market Commercialization, you will play a critical role in bringing solutions to market that drive material value to our customers by gathering insights and testing hypothesis directly with customers and by collaborating with Optimization Product Development, engineers, data analysts, regional product managers, and other customer facing teams.

You will lead a high-performing team and work closely with cross-functional stakeholders to define and deliver a go to market strategy, aligning with our business objectives and growth strategies.

Unleash your analytical and creative problem-solving skills to define the future of how we serve our customers.

This is a people leader position and location preferences are United Kingdom, New York, and California.

Key responsibilities:

• Create and lead the end-to-end GTM strategy for our new authorization improvement products including gathering insights, developing KPIs, contributing to the definition of the customer experience/journey, and working in partnership with the Development and Technology teams to ensure value is delivered to customers.

• Accountable for driving customer adoption pipeline and sizing top business development opportunities to unlock growth.

• Serve as a strategic business partner to key geographic and functional business units to execute the go-to-market strategy, align with the overall optimization strategy

• Subject matter expert for all things Optimization to lead customer meetings and participate in deal negotiations to materialize opportunities.

• Actively participate in pilots to understand customer adoption pain points and identify new features/enhancements.

• Engage in idea generation, concept validation, and business case development

• Leverage data, analytics and market insights to come up with recommendations that will drive penetration, adoption, business decisions and development of new and existing strategic solutions, all in the effort to improve authorization performance

• Ability to work in a matrix organization and influence various teams at the global and local level; liaise with Cross functional product teams, Legal, Franchise, Finance, Market Development, Account Management, Customer Experience, Marketing, and other product teams

• Build high-performing teams and actively manage talent by continuously assessing talent needs against current capabilities, addressing any gaps.

ALL ABOUT YOU

• In depth understanding of the ecosystem of payment processing, authorization and acquiring services, with specific experience with an acquirer or payment service provider preferred

• Demonstrated experience as a leader with strong interpersonal skills and the ability to develop product talent.

• A results-oriented leader able to drive results and with proven experience in developing go-to-market strategies of new and innovative products and end-to-end product strategy and delivery of scalable solutions.

• Comfortable communicating and collaborating with business stakeholders, engineering and analytics teams at all levels;

• Technical knowledge and skill to speak on the technical aspects of authorization performance, payment processing and acquiring;

• Able to adapt and is resilient to thrive in high pressure goal-oriented, and substantial revenue growth driven environment.

• Passion for all things digital and intrinsic curiosity to understand new technology

• Entrepreneurial spirit and global mindset with a passion for learning and using data to solve large scale business problems

• Profound industry expertise in product development and management

• The ability to craft clear and detailed deliverables and expertly communicate across audiences

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.