Experience Inc. Jobs

Description

Summary:

As part of the Platform Sponsorship Program, this role plays a key part of the smooth running of day-to-day risk oversight functions for sponsored entities, including upfront onboarding of new opportunities, due diligence, ongoing monitoring and annual onsite reviews.

The individual will be part of the Enterprise Payments 1st Line of Defense risk team and will ensure appropriate governance, oversight and risk management policies and procedures are implemented and followed.

Reporting directly to the Senior Segment Risk Manager, you will join a group of dedicated professionals focused on creating the best in class client experience, product offerings and streamlined delivery of products, services and features. The scope of clients includes direct merchants (small businesses as well as large mid-market clients) as well as sponsored clients like independent sales organizations (ISOs)/payment facilitators (PFs). As a leader, you will have deep knowledge of the sponsorship acquiring and issuing models and associated products and services. You will participate in strategy development and go to market meetings, partner with key stakeholders across the 2nd line of risk teams and manage client interactions during the governance process.

Essential Job Functions:

• Perform upfront due diligence reviews, including credit, FCG and risk policy review and approval

• Determine lessons learned from onboarding a variety of clients to continue to enhance and streamline the end-to-end client experience

• On a day-to-day basis, collaborate and partner with various risk partners and stakeholders across HNAB, including the 2nd LOD Risk, Enterprise Fraud, InfoSec, Third Party Relationship Management and 3rd LOD to effectively manage risk.

• Support the Platform Sponsorship Program on activities to identify, measure, monitor, manage and report operational related risks (fraud, infosec/ cyber, model, third party)

• Accountable in assisting the Segment and serve as a subject matter expert by advising and guiding operational risk initiatives, developing and monitoring KRI’s/ KPI’s, working with the segment to proactively self-identify operational risks and issues

• Support risk identification, measurement and mitigation for new product and services leveraging best practices

• Strong process orientation and problem-solving skills with an emphasis on risk management

Required Qualifications/ Competencies/Skills:

• 5-7 years of merchant acquiring experience working at a sponsor bank or managing the sponsor bank relationship with clients

• 7-10 years of Operational risk management and payments experience

• Understanding of Visa, Mastercard, American Express and Discover rules and regulations

• Experience with card brand bank sponsorship on site audit processes

• Demonstrated ability to build and manage new policies, procedures and teams

• Experience working directly with sponsor banks in the merchant acquiring business

• Expertise in merchant acquiring credit and risk management and creating and managing merchant acquiring credit and risk policies

• Knowledge of merchant boarding systems and processes and risk systems

• Sponsor bank experience

• Holds self and others accountable for meeting commitments by setting and clearly communicating expectations and roles and responsibilities relative to operational risk within Enterprise Payments

• Superior organization, project management and analytical skills and attention to detail

• High-level of commitment to quality work product and organizational ethics, integrity and compliance

• Strong interpersonal skills and the ability to effectively communicate, both written and verbal

• Ability to deal with ambiguity, multi-task and work effectively in a fast-paced environment

• Demonstrated decision making and problem-solving skills to build shared agenda and drive results through collaboration

• Ability to build a team, appropriately delegate and meet deadlines with minimal supervision

• Proficiency in MS Office Suite

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Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Yes

Workplace Type:

Hybrid

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