Experience Inc. Jobs

Reference #: 4601911 THE POSITION You matter to us! If you are looking to join a team of people motivated to make a difference, you have found us! At the Human Resources (HR) Service Center, Employee Services Division, we provide extraordinary service to Commonwealth employees by assisting them with benefits questions and helping them make data changes. Are you an excellent communicator with a desire to provide outstanding customer service? Do you enjoy a fast-paced, dynamic, team-oriented working environment? Are you looking for a career in Human Resources? If this sounds like you, please apply now!

DESCRIPTION OF WORK

In this position, you will interact with customers in a hybrid, remote call center environment via telephone and in writing according to established policies and procedures. Work includes answering questions related to employee benefits and services, providing limited technical assistance in the use of internal resources and online forms, and both inputting and retrieving information for the HR Master Database relating to employee benefits and services. You will also research employee data and analyze information to determine and recommend the appropriate action. Specialists and your supervisor will provide guidance when there is confusion or an absence of information in your knowledge base or resources to answer specific questions. Advance your HR career and help your fellow employees with our team!

Interested in learning more? Additional details regarding this position can be found in the position description. Work Schedule and Additional Information: Full-time employment Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch. Telework: You may have the opportunity to work from home (telework) part-time, working in the office one day per month or as required. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. Salary:In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.   REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS Minimum Experience and Training Requirements: One year as a Human Resource Assistant 1 (Commonwealth title); or One year of clerical or other comparable experience and one year of beginning level paraprofessional human resource or equal opportunity work; or An equivalent combination of experience and training.

Other Requirements: You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency. You must be able to perform essential job functions.

How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.em loyment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):

711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

EXAMINATION INFORMATION

Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only. You must provide complete and accurate information or: your score may be lower than deserved. you may be disqualified. You may only apply/test once for this posting. Your results will be provided via email.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.