Job Information
Quest Diagnostics Health Care Provider Account Manager in Harrisburg, Pennsylvania
Reference #: 2024-71748 We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far-reaching consequences and require sensitivity, tact and a clear dedication to service. It's about providing clarity and hope.
In Sales, you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You'll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.
At Quest, our Sales Teams are often the public face of our organization. As a result, we make every effort to support and develop their skills. Working across a strong customer base, you'll find you have the flexibility and autonomy to structure your days while having the confidence that comes from promoting a well-recognized and trusted brand. With lots of opportunities for repeat business and referrals, we also offer outstanding support, plus great pay and benefits.
The Health Care Provider Key Account Manager is responsible for driving growth and account retention by identifying sales opportunities and managing service requirements for existing health system accounts.
The territory encompasses the Harrisburg, Lebanon and Lancaster, PA areas. A company car and gas card are provided.
Drive sales growth in existing medical group or network accounts through targeting new sales opportunities and identifying and closing potential leakage opportunities. Ensures customer retention by developing relationships with key account personnel at multiple levels of the medical group or network including decision-makers and other key stakeholders. Manage accounts through ongoing business reviews of service, logistics and supplies to identify customer needs. Participate with regional sales leaders in developing business plans and value propositions to increase volume and profitability in assigned key medical group or network accounts. Educate key medical group or network account personnel on all processes and procedures including the test order process to ensure accurate and timely transactions. Implements fee increases or price changes; enforces contract compliance. Provide immediate support for less complex service issues; refer to appropriate resource (e.g.: Customer Solutions) for more complex issues and then follow-up on resolution. Maintain current on all connectivity products (i.e. Quanum, e-reqs) and new tests. Ensures compliance with company polices and government regulations. Administrative Accurately forecast monthly and quarterly sales. Effectively manage pipeline via Salesforce.com (SFDC) platform. Consistently perform administrative responsibilities, such as, expense reports, sales reports, and other business requests. Perform all trainings within assigned timelines, demonstrating proficiency. Ensure compliance with company polices and government regulations.
Required Work Experience: 3+ years of business-to-business sales experience Knowledge: Track record of everyday excellence in client service delivery.
Education Bachelor's Degree(Required)
License Valid driver's license and ability to travel in regional market.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets
Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.