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Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

What You Will Do:

A Field Service Technician will spend the majority of their time in four key areas:

• Traveling between hospitals based on assignment of service requests.

• Troubleshooting and resolving customer and product issues.

• Building positive relationships with Stryker customers

• Documenting service results in order to maintain accurate quality records.

The environment and culture for this role is fast-paced and you'll constantly be on the go. It requires the ability to solve complex problems while maintaining strong relationships with our customers and sales representatives. Through time as a Field Service Technician, the foundation is laid to follow multiple career paths including engineering, project management, and leadership. The person in this role should love to solve problems. Candidates must be willing to spend most weekdays traveling, be capable of successfully communicating with our customers, and have strong documentation skills.

Who We Want:

• Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.

• Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvements across the business.

• Analytical problem solvers. People who go beyond, by identifying root causes, evaluating optimal solutions, and recommending comprehensive solutions to prevent future issues.

• Goal-oriented developers. Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.

• Meticulous documenters. Detail-oriented people who enjoy maintaining meticulous documentation of reports, metrics, proposals, and presentations. ​

Knowledge & Skill Requirements:

• Willing to work overtime and overnight per the customer's specified need.

• Strong interpersonal and communication skills.

• Ability to work independently in a fast-paced environment and often stressful working conditions.

• Highly organized and able to prioritize tasks.

• Special attention to details.

• Ability to present ideas and results in logical manner.

• Experience with highly sensitive customer interactions and an understanding of the importance of customer relations.

• Must be self-motivated, self-reliant and able to work with little supervision.

• Must have an outstanding driving record.

• Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.

• Strong time management skills, ability to manage multiple functions and adhere to daily deadlines.

• Ability to exert up to 75lbs of force occasionally and/or up-to 20lbs of force to constantly move objects.

• Ability to remain standing and/or walking for an extended period of time.

• Maintain professional appearance, work ethic, and attitude required by Stryker and our customers.

• Proficient in Microsoft Office Applications.

• Experience interpreting service bulletins, user manuals, and other technical manuals, drawings, etc.

• Excellent teamwork, coordination and collaboration skills.

Conduct & Compliance:

• Abide by and support the policies set forth in the Stryker Code of Conduct.

• Understand that compliance with the Code of Conduct, as it may be amended by Stryker Corporation from time to time, is a condition of continued employment with Stryker.

• Conduct work in compliance with all laws, rules, and regulations and in accordance with Stryker's high ethical standards. 

• Report and violations of these policies and procedures to Stryker management or in the manner outlined in Stryker's Ethics Hotline Policy.

Supervisory Responsibilities: No

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Blood Borne Pathogen Category A Position: Yes

Qualifications/Work Experience

• Minimum of 3 years technical service or equivalent experience.

• Bio-medical equipment maintenance, repair and installation experience preferred.

• Proficient with Microsoft Office (computer software) and adaptability to learn company software.

• Must be able to explain and generate detailed guidelines and procedures.

• Adhere to (HIPAA) and other related patient confidentiality policies and procedures.

• Valid driver's license with good driving record.

Education/Special Training Required

• High School Diploma or GED required.

• University or formal technical training preferred.

About Stryker

Our benefits:

• 12 paid holidays annually

• Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.

• Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits (https://cdn-static.findly.com/wp-content/uploads/sites/1427/2023/09/20143933/us-stryker-employee-benefits.pdf)

About Stryker

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com. (http:)

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our referral page (https://careers.stryker.com/referrals/)

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.