Job Information
Island Resort and Casino Food & Beverage Shift Supervisor in Harris, Michigan
Food & Beverage Shift Supervisor
HOURS: FULL TIME POSITION(S); MUST BE AVAILABLE TO WORK ALL SHIFTS, WEEKENDS & HOLIDAYS. WAGE: $19.00
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Resolve customer complaints/concerns regarding customer service. • Assist with scheduling of adequate staff, assign work duties. • Oversee training for staff in customer service, work procedure and policy. • Observe and evaluate staff and work procedures to ensure quality standards and excellent customer service. • Make recommendations for improvements on employee performance and quality service. • Record physical bar inventory at the beginning of each month • Work closely with F&B Manager(s) and Food and Beverage Director on special events in bar lounge, convention center/bar, showroom and outdoor catering events. • Monitor all coupons, discounts and receipts, ensuring all sales are registered. • Monitor all voids, refunds, and till procedures for accuracy and procedure compliance. • Other related duties assigned or requested by Food & Beverage Director and Manager(s).
MINIMUM QUALIFICATIONS:
Education: High School Diploma or GED Experience: *Minimum of 1 ½ years hospitality experience and previous supervisory experience preferred but not required. *Knowledge: Company policies and procedures after completion of orientation. Department policies and procedures after (90) day probationary period. Knowledge of resource allocation, problem resolution, production methods, and coordination of people. Skills & Abilities: Must have the ability to handle a stressful1 fast paced environment. Must be able to resolve situations as they present themselves, and be able to think quickly to resolve them with good judgment. Must be able to prioritize and handle several tasks at one time with constant interruptions. Must have excellent interpersonal communications skills. Must have the ability to lead by example with superior customer service. Must maintain strict confidentiality with all information. Must be available to work any day/any shift, holidays and weekends. Must have an excellent proven and documented attendance and tardy record.
TOOLS AND EQUIPMENT USED
lnfogenesis P.O.S. (point of sale). Computer, printer, copy machine, fax machine, phone and paging system.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Stand/walk for 90% of shift. • Lift and carry up to 30 pounds while being able to perform the following functions; bending, squatting, reaching, twisting, and rotating repetitively.
*SELECTION GUIDELINES: *Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, FBI background investigation; job related tests may be required. All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community's Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.