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BUILD A BETTER CAREER WITH MSC

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

Requisition ID :17787

Employment Type :Full Time

Job Category :Operations / Warehouse / Distribution

Work Location :Hanover Park, IL (Whse)

QA Technician – CCSG

Monday - Friday - 1st Shift

BRIEF POSITION SUMMARY:

The QA Technician fulfills the role of quality assurance within the CCSG CFC’s

DUTIES AND RESPONSIBILITIES

• Conducts statistical sampling of Warehouse processes to monitor effectiveness of Quality systems.

• Reports findings and makes recommendations to management for error reduction. Alerts management when indicators point to loss of process control.

• Recommends corrective and preventative action to eliminate root cause.

• Process surveillance includes but is not limited to: Outbound packages, Bin integrity, Picking error levels, Inbound totes, receiving process, etc.

• Verifies products using item numbers, descriptions, quantity and reference tools while visually inspecting boxes for damage or improper packaging, when conducting stock checks.

• Performs stock checks and follow through to disposition of nonconforming product.

• Inspects products for damage and ensures product specifications and inspects pick locations.

• Identifies items using visual inspections, reference manuals or measuring instruments.

• Counts items.

• Researches and communicates cross-functionally with MSC departments to resolve discrepancies.

• Assists in returns area identifying incorrect items and taking action to correct inventory, catalogs and assist category management in ordering and advertisement of items.

• Handles Return to Vendor issues in Credits and Returns area, for defective items.

• Assists sales with customer’s technical questions by phone conference on equipment and/or tool applications.

• Supports the Safety Culture by following established SOP’s.

• Engages in the local Safety Culture through safety team support and offering safety suggestions.

• Assists department supervisors in identifying risk to associates or the business and mitigate those risks.

• Assists Inventory Management with bin audits. May provide help with additional technical questions of customers by testing or gauging item on replacement orders or contact customer for assisting with application.

• Communicates with all levels of management in the CFC and Sales to ensure quality of products and services provided.

• Fosters the MSC Culture in the department and throughout the company to ensure unity of purpose and fulfillment of MSC’s mission.

• Operates materials handling equipment as necessary. (ie., turret truck and/or order picker).

• Calculates productivity or error rate using warehouse computer systems, PC systems, or manual calculation.

• Assists department supervisor with productivity enhancements, performance monitoring, and SOP updates.

• In order to meet customer service requirements, associates can be temporarily re-assigned to other warehouse functions.

• Participates in special projects and performs additional duties as required

  *INDICATES ESSENTIAL DUTIES

  To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties

  EDUCATION and EXPERIENCE:

• High school diploma or the equivalent required.

• Three years of experience in light duty manufacturing required.

• Ability to read and interpret technical drawings and specifications.

• Customer service and sales experience

  SKILLS:

• May require MSC license to drive warehouse vehicles.

• Basic computer literacy required in Excel & Word as well as AS400 screens.

• Knowledge of handling procedures for DOT regulated materials required.

• Knowledge of industrial product offerings required.

• Knowledge of precision measuring required.

• Knowledge of packing and picking procedures required.

• Good verbal and written communication.

  OTHER REQUIREMENTS:

• Bending to lift items from the floor and racks required.

• Lifting items between 25 and 50 pounds required.

• Ability to operate at heights up to 50 feet required.

• Ability to stand for prolonged periods of time required.

• Position may require a valid states driver’s license

  Compensation starting at $34,580 to $49,400 depending on experience.

  The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate’s relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change.

  Why MSC? People. Collaboration. Insight. That’s how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential.

  When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, Associate Inclusion Circles: Women, Pride, Black, Veterans, HOLA and DisABLEd as well as a variety of benefits to support you and your family's health, well-being, and financial future. If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.

  Equal Opportunity Statement: At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression or any category protected by applicable law. By applying to this job you agree to the Application and Acknowledgment Declaration terms. Click HERE (https://jobs.mscdirect.com/content/Acknowledgement/?locale=en_US&previewLink=true&referrerSave=false) to review.