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FUJIFILM Customer Support Technician (HSIJ and Wide Format) in Hanover Park, Illinois

The Graphic Systems Division of FUJIFILM North America Corporation is the largest graphic distributor in the US. We deliver solutions for workflow, consultative services, remote monitoring, color standardization and G7 implementation, pressroom products, CTP, proofing, digital printing, wide format and more. FUJIFILM also manufactures and distributes Sericol inks and is a leader in the development of UV inks for the screen printing, narrow web, and large format digital printing industries.

We are hiring a Customer Support Technician for High Speed Inkjet equipment in the Midwest (Illinois, Wisconsin, Michigan, Ohio areas). The Customer Support Technician High Speed Inkjet will report to the Regional Support Manager and be responsible for installations and servicing equipment and offering solutions to a customer base within North and South America. This level technician will support conventional, high level electronic and related equipment and High Speed Inkjet devices and techniques used in the graphic arts industry.

Responsibilities:

  • Provide on-site support and repair to High Speed Inkjet (HSIJ) customers in North and South America

  • Maintain close communication with HSIJ Technical Specialists, Technical Advisor, Support Manager and the Technical Phone Support team in to ensure accurate resolution of service issues

  • Develop strong working relationships with customers

  • Coordination of installation with customer and service team

  • Perform pre-installation assessment and site inspection on HSIJ equipment in accordance with FUJIFILM equipment requirements

  • Complete and submit service activity information and paperwork timely to the appropriate group/department

  • Monitor and manage the return of all parts

  • Manage and complete all Preventative Maintenance requirements

  • Attend training classes (locations throughout the world), to stay current on both new and existing products

  • Weekend work and overtime required as needed for installations, service calls and training

  • Provide technical support to other technicians as needed

  • Provide sales assistance in demos and/or customer visits as needed

  • Monitor critical accounts and actively participate in support activities to accomplish quick and effective problem resolution

  • Communicate technical issues to HSIJ service management and technical support group

  • Perform related duties as assigned by manager

Requirements:

  • High School diploma or GED equivalent

  • 7+ years of field service experience with inkjet products or 5+ years of field service experience with a 2 year electronics or mechanical engineering degree.

  • Extensive knowledge in electronics

  • Computer skills with emphasis on operating systems and hardware.

  • Valid passport

  • Possess necessary skills/attributes to include excellent communication skills (both verbal and written), working knowledge of Microsoft applications and outstanding customer service

Desired:

  • 5 or more years experience servicing High Speed Inkjet presses and related equipment

CORE Competencies:

  • Quality of work

  • Quantity of work

  • Time Management

  • Job Knowledge

  • Teamwork

  • Initiative/Accountability

  • Interpersonal Skills/Communication

  • Customer Focus

To all agencies: Please, no phone calls or emails to any employee of FUJIFILM about this requisition. All resumes submitted by search firms/employment agencies to any employee at FUJIFILM via-email, the internet or in any form and/or method will be deemed the sole property of FUJIFILM, unless such search firms/employment agencies were engaged by FUJIFILM for this requisition and a valid agreement with FUJIFILM is in place. In the event a candidate who was submitted outside of the FUJIFILM agency engagement process is hired, no fee or payment of any kind will be paid.

FUJIFILM is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration without regard to race, color, national origin, sex, gender identity, sexual orientation, religion, disability, protected veteran status or any other characteristic protected by applicable federal, state or local law.

Requisition ID: 2021-15046

External Company URL: https://uscareers-fujifilm.icims.com

Street: 850 Central Avenue

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