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ProAmpac Holdings, Inc. Customer Account Representative in Hanover Park, Illinois

Job Description

Now hiring! Come work at a place to build your future and be an integral part of a fast-paced, safety-oriented, and growing industry! We are an ESSENTIAL employer that is ACTIVELY HIRING at our Hanover Park, IL facility!

ProAmpac is a leading global flexible packaging company with comprehensive product offerings. Providing creative packaging solutions, industry-leading customer service, and award-winning innovation to a diverse global marketplace. We are guided in our work by four core values that are the basis for our success: Integrity, Intensity, Innovation, and Involvement.

The safety and health of our team is our top priority. ProAmpac has taken great steps to provide all personal protective equipment and sanitizing supplies to create a safe and healthy work environment for you.

ProAmpac is looking for you to join our team!

What ProAmpac has to offer:

  • 11 paid company holidays

  • 401k with company match

  • Medical, Dental, Vision, and other supplemental offerings

  • Discretionary bonus

  • Company-provided life insurance

  • Disability insurance

  • Wellness program – living a healthy lifestyle can get you a discount on your health insurance premiums AND other incentives

The Customer Service Representative serves as the central point of contact between external customers and the ProAmpac organization for all order entry and order management-related activities. The Customer Service Representative provides high-quality and professional care by working collaboratively to proactively address and resolve all internal and external customer inquiries.

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Reasonable accommodations may be made, upon request, to enable individuals with disabilities to perform the essential functions.

  • Manage customer demand from initial placement of all order types through on-time delivery for assigned accounts and sale reps.

  • Works collaboratively with internal teams (Sales, Graphics, S&OP, Planning, Scheduling, Data Control, Production, Shipping, Product, etc.) to monitor all open and finished orders, schedule changes, new designs, and graphics changes, and customer requirements. Advises customers of any delays and evaluates and implements alternative solutions to ensure customer expectations are fulfilled.

  • Works with assigned customers and sales reps to proactively manage finished goods level and aged inventory.

  • Coordinates the scheduling of customer shipments and enters shipping information into the designed 3PL systems. Expedites rush shipment and monitors progress through to delivery to customer as applicable.

  • Reviews daily spreadsheet from accounting to ensure correct pricing from the prior day. Works with sales to ensure all pricing changes/updates are communicated timely and to the appropriate teams.

  • Provides order entry support for other team members when appropriate.

  • Proactively assists customers, sales reps, members of the management team, or coworkers with inquiries, complaints, requests for information, or resolution of complex issues.

  • Build customer loyalty by providing prompt, professional, and efficient service while being laser-focused on opportunities to improve and streamline processes.

  • Knows and follows all safety policies and procedures. Commitment, awareness, and involvement pertaining to ISO and food safety practices.

  • Occasional travel to visit customer facilities, attend sales meetings, etc.

  • All other duties as assigned.

This position has the option of being remote up to twice a week

Requirements

  • 1-3 years related professional experience

  • Education: College degree preferred

  • Strong computer skills (Excel, Word, Internet)

  • Excellent oral and written communication skills

  • Ability to handle difficult and stressful situations in a professional manner

  • Strong attention to detail and promptly follows up on issues through resolution

  • Excellent listening skills

  • Excellent organizational skills with the ability to prioritize work and multi-task in a fast-paced environment

  • Must be flexible and willing to accept change

  • Must be able to work in a team environment

Area of Interest: Customer Service
Department: Customer Service-9015

ProAmpac is an Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled.

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