Experience Inc. Jobs

You will be joining our Customer Care Team to add your expertise + skills to the delivery of customer excellence.

Your Role

You will focus on developing + diversifying business in line with financial + volume targets. You will do this by working with a variety of internal + external stakeholders while focusing on the key objectives.

Your Responsibilities

• To own, monitor + drive all sales activities for (i.e. prepare quotation) customers within your control, ensuring prospects are identified, qualified + nurtured through the sales pipeline so as to close profitable + sustainable customer deals.

• To align your sales efforts with Customer Care Location (CCL) Managers, Pricing + Sea Logistics Business Development teams, including pricing decisions.

• To monitor competition by gathering current marketplace information on pricing + products.

• To report customer feedback to the CCL team, supporting resolutions as required.

• To align with CCL colleagues when onboarding new customers.

• To maintain + update the most relevant customer information in internal systems.

• To regularly review customer portfolios with the CCL Managers + team.

• To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality in close collaboration with the CCL.

Your Skills and Experiences

• Bachelor Degree in Economics, Import/ Export, Logistics, or related fields.

• At least 03 years working experience in Sales of Freight Forward. Experience in Sea Logistics is an advantage.

• Having good knowledge of foreign trade, forwarding, import/ export process and custom.

• Customer orientation.

• Good at communication, conflict resolution, problem solving & time management skills.

• Good at Analytical & Organizing skills.

• Good command of English.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.