Experience Inc. Jobs

CS Officer - Chinese Speaking

TASKS – ACTIVITIES – RESPONSIBILITIES

• Translating documents such as meeting minutes, bid documents, contracts,... from Chinese to Vietnamese or vice versa;

• Interpreting meetings Chinese customers and investors;

• Prepare reports in two languages Chinese and Vietnamese;

• Record and manage customer information and constantly update it on the database system;

• Building relationships with customers based on focusing on customer needs and wants and closing sales;

• Co-ordinate the activities of the Customer Service team; provide support and advice to team members;

• Sale support by phone call, colleting & analyzing Clients data

• Evaluate customer feedback and identify ways to maximize customer satisfaction;

• Calculating and submit sub fee, OT of auditor/ sub-contractor.

CANDIDATE PROFILE

• Bachelor’s degree in Chinese language, or used to live and study in China;

• Have HSK 4 or higher;

• Have 1-2 years working experience as Customer Service/ Admin position is preferred;

• Basic to intermediate level of English is a plus as the translation platform's interface and client's guidelines are in English;

• Effective team co-ordination and leadership skills

• Customer orientation and ability to adapt/respond to different types of character

• Ability to multi-task, prioritize, and manage time effectively

TECHNICAL AND PROFESSIONAL SKILLS

• Good English skills (writing and speaking)

• Good social communication skills

• Clear voice and cheerful character

• Possess sound judgement, analytical skills and tenacity

• Problem solving with a high level of commercial awareness

• To understand complex operations from a broad perspective

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