Experience Inc. Jobs

Description

We are looking for a results-driven individual with retail experience to drive China-based sellers to maximize their presence and business in Amazon Global marketplaces; meanwhile deliver first-class level of services to customer satisfaction. The Account Manager will have experience building relationships with internal and external stakeholders, and the ability to deliver results. Provide primary post-sales general and/or technical support to third-party sellers. Manage relationships with key accounts and develop strategies to maximize these relationships. Responsible for monitoring and maintaining performance, and working with clients to improve performance. In addition, responsible for proactive monitoring of accounts to identify and address any issues that may impact revenue generation. Must be focused on driving results, and work across all relevant cross-functional areas to guarantee effective communication, implementation, and execution of objectives.

Roles & Responsibilities:

Seller recruitment:

• Support paid program expansion, engage more sellers into paid program via earning trust and business support.

Planning/Analysis:

• Conduct deep dive analysis on issues affecting Seller business performance and provide the Voice of the Seller as an input into product development and process improvement.

• Analyze territory trends, diagnose root cause of performance and create actionable plans for operational improvements.

• Define the territory, opportunities and goals (Input/Output) within the portfolio of accounts.

• Identify key business opportunities for the territory and manage toward a growth plan，focus on seller learning and generate seller insights to AMZ.

• Implement account management best practices and SOPs into the business development framework.

Leadership:

• Become a thought business people in defining success criteria and understand business needs of large Sellers in an ever-changing business environment.

• Manage all aspects of the client relationship for highest standard of seller experience.

Basic Qualifications

• 2+ years of sales or account management experience

• 2+ years of digital advertising and client facing roles experience

• Experience with Excel

• Experience analyzing data and best practices to assess performance drivers

• Speak, write, and read fluently in English

Preferred Qualifications

• Experience analyzing key open issues and resolution metrics for each of the managed accounts

• Experience in relationship management within technology, start-ups, or SaaS Platforms