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Senior Premier Enterprise Storage Support Engineer General Information Req # WD00070776 Career area: Services Country/Region: United Kingdom State: Renfrewshire City: Renfrew Date: Friday, September 20, 2024 Working time: Full-time Additional Locations :  * Bulgaria - Sofia-Grad - Sofia * United Kingdom - Glasgow City - Glasgow * United Kingdom - Hampshire - Farnborough * United Kingdom - Renfrewshire - Renfrew * Slovakia - Bratislavský kraj - Bratislava * United Kingdom - Renfrewshire - Renfrew Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers.  Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).  This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub . Description and Requirements Are you ready to be a key player in a fast-growing, dynamic team? Join our growing International Solutions and Services group as a Premier Enterprise Storage Support Engineer! You will join an international team and  will be reporting to our Infrastructure Premier Operations Director. Senior Storage Premier Technical Support Engineer As a Senior Storage Premier Technical Support Engineer, you will provide support to enterprise customers using Lenovo ThinkSystem DE, DM, DG, and DS storage products. Your role involves isolating, diagnosing, reproducing, and fixing technical issues promptly. To excel in this position, you must be a motivated learner, possess customer service and technical problem-solving skills, and embrace challenges. It is important to be aware that the work is in a 24/7 shift environment using the Follow-The-Sun support model. On-call rotation for weekends and holidays will take place. Responsibilities: Provide technical support for Lenovo ThinkSystem storage products. Isolate, diagnose, reproduce, and resolve technical issues. Collaborate with end customers, partners, field engineers, and service support personnel. Debug storage issues and tune for performance. Present issues and proposed solutions effectively. Requirements: Storage Expertise: Proficiency in Block, File, Object Storage, NVMe, and systems including DAS, SAN, NAS, and DE/DM (Data ONTAP and Clustered Data ONTAP/ONCOMMAND Storage Manager), with experience in managing volumes, LUNs, and groups. Advanced Features & High Availability: Knowledge of tiering, thin provisioning, deduplication, replication, snapshots, compression, storage encryption, as well as high availability setups, failover mechanisms, and RAID/DDP groups. Networking & Topology Management: Skills in installing, using, and debugging storage topologies, alongside networking expertise in Fiber Channel, iSCSI, Ethernet, and NVMe over FC. Operating Systems & Virtualization: Proficiency in Linux (RHEL, SuSE) and Windows Server OS, with experience in VMware and vSAN (VASA, VVols), and familiarity with protocols such as CIFS, iSCSI, and NFS. Additional Skills & Documentation: Optional knowledge of Kubernetes, SANtricity, SVC, Rest API, and CLI, along with experience in writing documentation and procedures, and skills in Python and automation tools. Certifications: Preferred certifications include NCTA, NCDA, and NCIE. What can we offer you: An open and stimulating environment within one of the most forward-thinking IT companies. Flat structures and fast decision-making processes. A modern and flexible way of working to combine personal and professional life, working from home. An international team with a high focus on Gender Diversity. Attractive compensation package. *Valid for Slovakia only:  Base gross monthly salary starts from 4 000 EUR. The final offer could be, of course, negotiated higher than the advertised minimum - it all depends on your experience! In addition, there is also variable part (a bonus) in value of 14% of your annual earnings. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class. Additional Locations :  * Bulgaria - Sofia-Grad - Sofia * United Kingdom - Glasgow City - Glasgow * United Kingdom - Hampshire - Farnborough * United Kingdom - Renfrewshire - Renfrew * Slovakia - Bratislavský kraj - Bratislava * United Kingdom - Renfrewshire - Renfrew * Bulgaria, * Slovakia, * United Kingdom * Bulgaria - Sofia-Grad , * Slovakia - Bratislavský kraj , * United Kingdom - Glasgow City , * United Kingdom - Hampshire , * United Kingdom - Renfrewshire * Bulgaria - Sofia-Grad - Sofia , * United Kingdom - Glasgow City - Glasgow , * United Kingdom - Hampshire - Farnborough , * United Kingdom - Renfrewshire - Renfrew , * Slovakia - Bratislavský kraj - Bratislava , * United Kingdom - Renfrewshire - Renfrew