Job Information
MIAMI UNIVERSITY Student Services Specialist in Hamilton, Ohio
Job Title
Student Services Specialist
Department
Regional One Stop
Worker Type
Regular
Pay Type
Hourly
Position Salary Minimum
17.31/hour
Position Salary Maximum
18.26/hour
Salary will be commensurate with the level of the position, education, and experience.
Scheduled Weekly Hours
40
Benefit Eligible
Yes
Screening Date
2024-09-12
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Job Description Summary
Student Services Specialist to assist with the office's day-to-day operations and be responsible for providing excellent customer service through problem resolution and outreach for a wide audience. Specialists must be customer-centric and have the ability to serve customers according to process/policy, but also look for ways to enhance the customer experience.
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Job Description
Student Services Specialist to assist with the office's day-to-day operations and be responsible for providing excellent customer service through problem resolution and outreach for a wide audience. Specialists must be customer-centric and have the ability to serve customers according to process/policy, but also look for ways to enhance the customer experience.
The Student Services Specialist will correspond via telephone, email, and in-person visits with students, families, faculty and staff; record all interactions and scan received documentation into the Request Tracker communication system; maintain and interpret university policies and procedures related to billing, registration and financial aid for former and current students and families; provide vital financial aid information including FAFSA, verification, eligibility requirements, and disbursements; process academic records requests including enrollment verifications, official transcripts, and course scheduling; analyze issues related to student billing, fees, refunds, and registration records; coordinate with appropriate departments to provide holistic and streamlined services; supervise student workers (train, inspect work, assign work, and make employment recommendations).
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Minimum Qualifications:
Bachelor's degree and working knowledge of computer systems.
Consideration may be given to candidates who have student financial aid or registration or student accounts/billing experience in a higher education setting; knowledge of and experience with Miami University, including institutional and unit policies, procedures, and processes; demonstrated project management and public speaking skills; working knowledge of Gmail, Google documents, and student records software such as Ellucian Banner; experience in a high-volume and high-paced customer service setting; ability to serve quickly & accurately, excellent oral and written communication skills; ability to interact effectively with diverse backgrounds.
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Required Application Documents
Cover Letter and Resume
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Special Instructions (if applicable)
Inquiries can be directed to Amanda Means at meansa@miamioh.edu. Screening of applications will begin two weeks after posting and will continue until the position is filled.
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Additional Information
A criminal background check is required. All campuses are smoke- and tobacco-free campuses.
This organization participates in E-Verify.
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Remote Work For positions that are approved for remote work: Remote work is not a right, it is a work arrangement that can