Experience Inc. Jobs

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what's possible. At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands - Coach, Kate Spade New York, Stuart Weitzman - was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We're always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. VisitOur Peoplepage to learn more about Tapestry's commitment to equity, inclusion, and diversity. Purpose of Role: To provide technical support for end users, systems and peripherals essential to Distribution Center Operations. This position reports to the local Systems Lead Charles Shepard. The successful individual will leverage their proficiency in support to... Provide technical support for Windows PC's, wireless devices, barcode and laser printers, proprietary and commercial software applications, local hands support for remote Infrastructure teams. Partner with local operations to respond and resolve incidents in a timely manner Perform regular maintenance on all devices throughout the facility Must be flexible to work varying hours if needed The accomplished individual will possess... High school diploma or equivalent Strong organizational skills Ability to consistently follow all written procedures within departmental guidelines in order to best meet the immediate requirements of production problem resolution Excellent verbal and written communication skills Self-motivated Excellent customer service skills to respond to customer inquiries and service calls in a timely manner Ability to resolve production issues in a timely manner is essential An outstanding professional will have... CompTIA A+ certification Minimum 3 years experience providing technical support to end users in a fast-paced environment Working knowledge of Windows OS, Zebra mobile scanner, Printronix printers Basic wired/wireless networking experience Some schooling in Information Technology Bilingual English/Spanish a plus. Our Competencies for All Employees Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes