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Field Services Support Coordinator West Chester, OH or Remote with EST 8AM - 5PM core hours Discover the opportunity to join and grow with a company that truly makes a global impact on people's lives. Schneider Electric is an international company with 150,000 employees recently named the Most Sustainable Company in the World by Time Magazine https://time.com/collection/worlds-most-sustainable-companies-2024/ . Find out how our values and unique position make Schneider Electric the employer of choice. This position will be responsible for key support activities for US Field Services related to equipment, fleet and uniforms in FSR (Field Services Representative/Technician) Support Services. The position reports to the FSR Support Services Manager and can be based in West Chester, OH or fully remote. Role and Responsibilities

• Oversee equipment calibration and assignment programs

• Ensure equipment inventories are properly updated and maintained

• Oversee equipment repair processes

• Support onboarding and offboarding processes for Field Services Representatives

• Update systems and databases and ensure equipment is tracked and assigned correctly

• Create purchase orders for equipment, supplies, uniforms and services as needed

• Process good receipts (within scope of team) and manage the resolution of any payment issues.

• Execute actions related to fleet driver policy compliance

• • Motor Vehicle Record (MVR) Reviews

  • USDOT compliance monitoring

  • • Medical Cards
    • Driver Qualification Files
    • Vehicle inspections
    • Other requirements

• Support processes related to Electric Vehicle deployment

• • EV readiness surveys
  • Public charging availability
  • Home charger readiness evaluation and installation tracking
  • Create and deliver training content

• Support processes related to telematics/GPS for vehicles

• Assist with projects to develop and deploy new digital tools

• Create, publish and follow up with actions to improve key metrics for department

• Use TEAMS and SharePoint to share information across a decentralized user community

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``` - Manage the new hire process with the uniform supplier and manage data related to uniform kickoffs/reboots/negotiations. - Collaborate with Field Service Execution leadership to understand barriers and drive improvement. - Support the Field Services Support Manager in delivery of support services to all US Field Services FSR's - Initiate and lead process improvement with a focus on digital solutions

Required Experience

• Bachelor's degree in Business Administration, Engineering, or Supply Chain OR 3-5 years of work experience in a Services and/or Fleet operations role
• Customer focused with Service delivery or Technical Customer Service background
• Strong organization and attention to detail with excellent follow through
• Experience with Microsoft Office platforms, including Word, Excel, Access and Power Point
• Ability to comfortably interact with customers and employees representing various levels of the Services organization
• Ability to make decisions when needed and manage entire processes from beginning to end
• Team player, who listens well and considers their actions before initiating them

Preferred Experience

• Knowledgeable about MVR rules and regulations and USDOT regulatory compliance
• Understanding of Safety and Ergonomic practices
• Experience with Lean Methodology deployment and digital solutions
• Strong digital and data management skills with experience using data management tools

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