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Conduent Customer Experience Associate I in Hamilton, New Jersey

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Full-time Customer Experience Associate. Position Pays $16/hr.

This position is working onsite in Hamilton, NJ

START DATE WILL BE 8/16/2021

Mon-Fri 8:30am-5:00pm. Must be able to work overtime if needed.

Benefits and employee discounts.

Requirements:

  • Must be able to type at least 35 wpm.

  • Must be at least 18years of age with HS diploma or GED.

  • Must pass criminal background check and drug screen.

Duties:

  • Respond to telephone inquiries and concerns using approved procedures and guidelines while ensuring quality and integrity of the call.

  • Gather information, research/resolve inquiries and appropriately document customer calls.

  • Maintain and adhere to Client Guidelines regarding Confidentiality of the cases and documents reviewed.

  • Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system

  • Participate in periodic team meetings.

Qualifications:

  • Good verbal, written and organizational skills.

  • Ability to acquire and retain vast amounts of information.

  • Strong attention to and concern for detail is a must.

  • Ability to meet scheduled deadlines and follow written standardized procedures.

  • Basic knowledge of Microsoft Applications.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .

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