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Job Title: Order Management Specialist II FLSA Status: Exempt Department: Manufacturing and Supply Chain Flex Work Eligible! This position qualifies for the Flexible Work Policy. Employees receive 50 work days annually to work remote! The initial amount of days is prorated for the first year based on start date. Reports to: Distribution Supervisor LORAM MAINTENANCE OF WAY. Loram is a leading supplier of track maintenance and friction management services and equipment in North America and around the globe. We provide maintenance of way services to all Class I railroads and many short line, transit and commuter railroads. Loram has more than 250 machines and 2,300 friction management units located in 16 different countries. Over 60 years of serving the railroad industry with the most advanced technologies, the most reliable and productive maintenance of way equipment and the expert services that set Loram apart. That\'s the Loram difference GENERAL DESCRIPTION / PURPOSE: The Order Management Specialist II is responsible for managing global parts and service demand from order entry to fulfillment as well as maintaining a rolling forecast of upcoming customer shipments. This role is accountable for ensuring we are meeting confirmed delivery dates and escalating any orders that are at risk of delay. The Order Management Specialist II is essential for delivering superior customer service and increasing the efficiency of the customer order process. ESSENTIAL JOB FUNCTIONS: Operational Excellence Monitor and track customer orders from receipt of purchase order through fulfillment. Ensure all required order and part data is available and accurate at the time of order entry. Manage consolidated shipment schedule and ensure schedule is executed in the most efficient manner Serve as main point of contact for internal and external customers for all order related communication. Manage customer relationships through regular phone, email, customer portal, and in-person communication. Identify and respond to order issues quickly and recommend creative solutions for unique circumstances such as part obsolescence, inventory shortage and missed shipments. Identify process improvements opportunities to ensure the most efficient customer order process Assist and support other logistics team members as workloads shift, including nominal order entry. Support weekend emergency orders on an as needed basis. Functional & Technical Skills Create shipments in IFS and coordinate outbound shipments with warehouse and logistics specialist. Generate and distribute weekly Open Order Reports to customers to provide status updates on outstanding orders. Generate customer invoice in IFS and ensure it accurately aligns with shipment details BEHAVIORAL COMPETENCIES: Communication Customer Focus Accountability Collaboration Values Based REQUIRED QUALIFICATIONS: Education: Bachelor\'s degree preferred in business, or related fields Experience: 3+ years of related experience in order management, customer service, and or other relevant experience. *7+ years combination of education and experience in order managements, customer service, and or other relevant experience PREFERRED QUALIFICATIONS: International experience in Brazil, India, Australia, Europe or China markets Experience in working with railroad transit/logistics desired Strong knowledge of process improvement tools and techniques (lean, 6 Sigma, etc) WORKING CONDITIONS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Office deskwork, requiring sitting, walking, using phone & computer May lift up to 30 lbs. occasionally Can tolerate variable and sometimes challenging conditions during visits or inspections of company equipment in a railroad environment Loram is proud to be an Equal Opport nity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. #LI-AB1 #LI-HYBRID We are proud to be an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.