E-one, Inc E-ONE - Technician Service Center I in Hamburg, New York
Requisition ID: 9183JOB TITLE: Factory Service Center Technician II
SCOPE: Responsible for diagnosing problems and performing standard
mechanical repairs in a shop environment on customer equipment including
emergency vehicle trucks and all related components (transmissions,
engines, transfer cases, fire pumps, multiplex systems, ladders,
suspension components, engine components and subassemblies).
Accurately troubleshoots and diagnoses standard problems with customer
Identifies and orders parts necessary to complete repairs and routine
Performs standard repairs on customer equipment.
Replaces parts and equipment as necessary.
Performs routine maintenance on equipment according to established
guidelines and schedules.
Completes all work orders and time sheets in a legible, accurate and
Provides assistance to more senior level shop technicians on larger
Maintains a clean and safe work environment.
Performs all work in accordance with established quality standards and
On occasion may travel to customers and/or dealers for job
OTHER DUTIES MAY INCLUDE, BUT ARE NOT LIMITED TO:
Performs or assists with any operations, as required or directed, to
maintain work flow or respond to production requirements.
Follows safety rules, ensures safe operating conditions within area of
responsibility and notifies supervisor of unusual operating
Attends and participates in a variety of meetings, training programs and
task force groups to integrate activities, communicate issues, obtain
approvals, resolve problems and maintain specific level of knowledge
pertaining to changes to equipment or process, new developments,
requirements, policies and procedures; assists with the training and
orientation of new or transferred employees as directed.
Must be able to perform within physical requirements including, but not
limited to 40 lb. single lift; walking, kneeling, squatting and standing
for long periods of time.
TOOLS AND EQUIPMENT USED:
Must have a variety of mechanics tools necessary to perform the
SAFETY: Follow E-ONE General Health & Safety Rules, ensure safe
operating conditions within area of responsibility, and notify coworkers
and supervisors of hazardous acts and conditions. Proper use of PPE; use
only defect-free equipment. Promote safety in department. Use proper
lifting techniques and overhead hoist when needed. Maintain clean and
safe working environment in line with 5-S Philosophy. Participate in
hazardous communication training and safety meetings.
QUALITY: Responsible for the quality of work. This requires defect-free
work and understanding of the requirements of the company's quality
system as it pertains to job duties and responsibilities. Must be able
to check work to ensure conformance to process control instructions,
specifications, and quality standards. Identify and segregate
non-conforming product. Identify the need for and assist in initiating
and implementing corrective and preventive actions when appropriate.
FLEXIBILITY: Able and willing to work in other areas as needed. Must be
flexible in taking lunch and breaks when workflow requires. Willing to
work additional hours as necessary.
INITIATIVE: Actively participate in continuous improvement of products
and processes to better serve customers and improve the overall
profitability of E-ONE. Actively seek out work in other areas when
current assignment is complete. Make suggestions for improving product
quality, processes, safety, and company profitability.
TEAMWORK: Positive working attitude toward other employees; be a team
player. Work with others constructively and abide by company policies
and procedures. Working together as a team for continuous improvement is
vital to ensure the future of E-ONE and its employees. Teamwork will be
required to be effective in daily production assignments as well as
special improvement projects.
CAREER DEVELOPMENT: Attend and participate in a variety of meetings,
training programs, and task force groups to integrate activities,
communicate issues, obtain approvals, resolve problems, and maintain
specific level of knowledge pertaining to changes to equipment or
process, new developments, requirements, procedures, and policies.
LEADERSHIP: Lead the team, provide innovative thought leadership on
strategies to grow market share, increase profitability, and meet
long-term business goals.
ACTION-ORIENTED: Enjoy working hard; is action-oriented and energetic;
not fearful of acting with a minimum of planning; seize more
opportunities than others.
CONFLICT MANAGEMENT: Step up to conflicts, seeing them as opportunities;
read situations quickly; good at focused listening; can hammer out tough
agreements and settle disputes equitably; can find common ground and get
DEALING WITH AMBIGUITY: Can effectively cope with change; can shift
gears comfortably; can decide and act without having the total picture;
isn't upset when things are up in the air; doesn't have to finish things
before moving on; can comfortably handle risk and uncertainty.
DRIVE FOR RESULTS: Can be counted on to exceed goals successfully; is
constantly and consistently one of the top performers; very bottom-line
oriented; steadfastly pushes self and others for results.
Must be High School Graduate or have General Education Degree (GED)
and/or two to four years of related experience
Must have 2 years experience or equivalent in diagnostics and
troubleshooting fire apparatus and/or heavy trucks
Must possess and maintain a CDL "'B" driver's license
Must be dependable and trustworthy
Must have the ability to utilize the available time to organize and
complete work within given deadlines
Must have the ability to take care of customer needs while following
Must be willing to share information and work with other employees
Must be self-directed and motivated
Must communicate effectively in speaking with all employees and all
levels of management
Must have the ability to communicate in writing clearly and concisely
Must be a team player
Within eighteen (18) months of appointment:
Emergency Vehicle Technician (E.V.T.) Certifications for Level I E.V.T.
status for Apparatus
Must possess and maintain a Fork Lift Operator Certification
Must possess and maintain an AC Certification
E-ONE Aerial Certification Level I
Lift/Push/Pull- Exerting and/or up to 40 pounds of force frequently,
and/or up to 20 pounds of force constantly to move objects.
Climbing- Ascending or descending ladders, stairs, scaffolding, ramps,
poles and the like, using feet and legs and/or hands and arms.
Stooping- Bending body downward and forward by bending spine at the
Kneeling- Bending legs at knee to come to a rest on knee or knees.
Crouching/Crawling/Reaching - Bending the body downward and forward by
bending leg and spine. Moving about on hands and knees or hands and
feet. Extending hand(s) and arm(s) in any direction.
Standing- Particularly for sustained periods of time.
Walking- Moving about on foot to accomplish tasks, particularly for long
distances or moving from one work site to another.
The worker is required to have visual acuity to perform an activity such
as: operating machines such as lathes, drill presses, power saws and
mills where the seeing job is at or within arm's reach; performing
mechanical tasks of a non-repetitive nature such as carpenters,
technicians, service people, plumbers, painters, mechanics, etc. The
worker is required to have visual acuity to operate motor vehicles or
The worker is subject to hazards: Includes a variety of physical
conditions, such as proximity to moving mechanical parts, moving
vehicles, electrical current, working on scaffolding and high places,
exposure to high heat or exposure to chemicals.
REV Group is committed to a policy of equal employment opportunity. The
Company conducts all employment practices without regard to race, sex,
color, religion, national origin, age, disability, protected veteran's
status, pregnancy, genetic information, sexual orientation or any other
basis prohibited by law. REV Group also undertakes affirmative action to
assure equal employment opportunity for minorities and women, for
persons with disabilities, and for protected veterans.
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