Experience Inc. Jobs

Description

About our organization:

We are part of Amazon’s Personalization org, a high-performing group that uses AI, big data, distributed systems, and novel CXs to consistently invent the best shopping experiences for our customers.

About the team

Our team consists of industry experts in a variety of disciplines such as engineering, Science, and Product Management. We seek to constantly find opportunities to improve customer experiences and grow professionally while doing so. In Personalization, we seek to tailor the best possible experience to customers based on their preferences and prior activity on the site. We innovate across the site including Search, Homepage, Detail pages, our AI assistant (Rufus) and more.

Job Description:

Want to be at the forefront of creating personalized experiences, shape the future of how millions of Amazon customers worldwide discover and engage with our vast product selection? Want to use the latest AI advancements to solve complex problems? We would love to talk to you!

We are seeking an industry-leading Senior Product Manager Technical, to own the vision, development, launch and continuous improvement of AI-powered features personalizing Amazon experiences.

As a Senior Product Manager, you’ll have an end-to-end ownership of the product, user experience, design, and technology required to deliver state-of-the-art experiences for our customers.

Our Senior Product Managers have the freedom (and encouragement) to experiment with new possibilities, improve, invent, and innovate on behalf of our customers.

The right person has high levels of customer obsession, strong technical judgement, demonstrated ability to build scalable processes and products, and is an independent operator, skilled on working cross-teams to deliver on behalf of customers.

Key job responsibilities

• Lead the vision, definition, and delivery of personalized search experiences, to drive customer engagement, loyalty, and revenue growth.

• Collaborate closely with cross-functional teams, including engineering, science, product management, UX design, and business stakeholders, to define and execute a product roadmap to deliver upon these features and experiences.

• Constantly make ruthless roadmap prioritization decisions. Anticipate and make tradeoffs, balancing between customer and business needs vs. technical constraints.

• Work back from our customers by learning from their feedback, behavioral measurements, and other data sources to craft better experiences and ensure we are building the right features over time.

• Monitor key performance indicators (KPIs) and analyze metrics to measure the impact of personalized search experiences, identify areas for improvement, and drive continuous optimization.

• Conduct rigorous analysis of market trends and competitive landscapes to identify opportunities for personalization and drive product strategy.

• Communicate effectively with partners and senior leadership, including both technical and non-technical audiences, to present new product ideation, product strategies, progress updates, and business recommendations to drive alignment and create a buy-in for Personalization initiatives.

Basic Qualifications

• Bachelor's degree

• 5+ years of end to end product delivery experience

• Experience owning/driving roadmap strategy and definition

• Experience contributing to engineering discussions around technology decisions and strategy related to a product

• Experience in technical product management, program management or engineering

• Experience with end to end product delivery

• Experience owning feature delivery and tradeoffs of a product

• Excellent written and verbal communications across technical and non-technical stakeholders and experience presenting to senior executives.

• Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions evaluate outcomes and challenge conventional wisdom.

• Ability to work autonomously in a highly demanding and often ambiguous environment, with attention to detail and organizational skills

Preferred Qualifications

• Master's degree

• Experience with information retrieval, search, ML models

• Proven track record of defining and building highly trusted brands visible to millions of customers in an eCommerce environment.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.