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JPL Web Project Manager in Hagerstown, Maryland

The Web Project Manager will lead and manage projects following d’Vinci’s established project management processes. The Web Project Manager will be responsible for ensuring the highest levels of client satisfaction by delivering the best customer experience, quality of services, and value to ensure the highest recommendations and return business. The Web Project Manager must have a passion for technology and a desire to develop a deep understanding of all features and functions of learning platforms and websites.

Hybrid and Remote work options available for candidates that live in Pennsylvania and Maryland.

  • Provide project management and support for web-based learning platforms, content-managed educational websites, and public-facing website implementations

  • Follow a defined process to collaborate with clients and project team members to facilitate design and development of sound learning solutions

  • Manage matrixed project teams of graphic designers, UI/IX designers, media production, system analysts, copywriters, QA specialists, support agents, and developers to deliver projects on time, on budget, and within scope

  • Coordinate cross-department projects to maximize communication among team members

  • Manage multiple projects and multiple client relationships concurrently

  • Partner with clients to understand business needs related to training structure and delivery and propose solutions

  • Translate client requirements into work items that are understood by team members and ready to be developed

  • Simplify, break-down and extract key conceptual components of a project into written descriptions, user stories, outlines, annotated screen captures, tables, flowcharts, graphs, etc.

  • Coordinate software releases and accompanying documentation

  • Assume financial responsibility and reporting for hosting, maintenance, and support projects

  • All other responsibilities as assigned

  • Bachelor’s degree and 3 years experience managing diverse (cultural, geographical) project teams with stretch targets and timelines within a matrixed organization

  • Technology experience, including administration of CMSs, such as Drupal, Umbraco, or WordPress

  • Experience applying project management standards to ongoing support and maintenance projects

  • Experience using project management tools such as JIRA, Trello, MS Project

  • Highly responsive customer service approach

  • Strong analytical skills, attention to detail, and problem-solving ability

  • Superior presentation, facilitation, and communication skills

  • Government contract experience and familiarity with accessibility requirements (ADA and 508 compliance) a plus

External Company Name: JPL Integrated Communications, Inc.

External Company URL: http://www.jplcreative.com/

Street: 28 South Potomac Street