Experience Inc. Jobs

Minimum qualifications:

• Bachelor's degree in a technical or quantitative/business-oriented field, or equivalent practical experience.

• 10 years of experience in technical support service delivery or vendor management.

• 8 years of experience leading operations, support, strategy, and change management.

• Ability to communicate in English fluently to support client relationship management in this region.

Preferred qualifications:

• Experience with SQL, and collaborating with senior stakeholders across a global organization.

• Knowledge of Google Cloud or other Cloud platforms.

• Ability to communicate to senior management, site leadership teams, cross-functionally, Vendor Management, Global Operations, technical teams, and vendor account management, vendor operations management, and vendors at site-wide level.

• Excellent analytical, written and verbal communication, problem-solving, and project management skills.

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a Vendor Operations Manager in the Vendor Management Office, you will have the responsibility of service delivery performance for extended workforce needs across Google Cloud. You will partner with all Cloud teams in Partner/Channels organization, to set up new vendor engagements and improve existing ones. You will be responsible for overseeing Partner Support operations.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

• Own and manage relationships with the GCP vendor service providers, as well as service delivery performance by partnering with suppliers and internal GCP Partner Support and Enablement teams to ensure output and successful customer outcomes.

• Identify operational gaps using a data-driven approach and develop innovative solutions to address these in collaboration with vendor sites and business stakeholders.

• Understand processes impacting the operation and support the stakeholders driving these efforts.

• Act as the escalation point for internal and external escalations regarding performance or supplier relationship.

• Collaborate with executive stakeholders across global organizations, and execute operational initiatives.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also https://careers.google.com/eeo/ and https://careers.google.com/jobs/dist/legal/OFCCPEEOPost.pdf If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: https://goo.gl/forms/aBt6Pu71i1kzpLHe2.