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Description

Join us at the cutting edge of Amazon's sustainability initiatives to work on environmental and social advancements to support Amazon's long term worldwide sustainability strategy. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.

The Worldwide Sustainability (WWS) organization capitalizes on Amazon’s scale and speed to build a more resilient and sustainable company. We manage our social and environmental impacts globally, and drive solutions that enable our customers, businesses, and the world to become more sustainable.

Amazon's Social Responsibility program drives customer trust, business continuity, and sustainable social impact by embedding respect for human rights and the environment throughout Amazon’s entire value chain. We implement company-wide standards and commitments such as our Global Human Rights Principles (GHRP) (https://sustainability.aboutamazon.com/people/human-rights/principles) and Supply Chain Standards (SCS) (https://sustainability.aboutamazon.com/people/supply-chain) . We seek to continuously improve the tools and processes used in integrating human rights and environmental due diligence across the business.

We are looking for a Risk Manager, Operations to support the Worldwide Social Responsibility (WWSR) assessments operations teams with Amazon’s growing vendor and supplier base. This Risk Manager, Operations will be responsible for analyzing existing and new initiatives to optimize and implement continuous improvement mechanisms.

This role will be focused on collaboration with product teams to support technical updates and deployment across operations. This Risk Manager, Operations will analyze existing processes and make informed recommendations for automation, while optimizing standard operating procedures (SOPs) to improve tech readiness. This role will be expected to handle day-to-day issues, always searching for ways to invent and simplify and leverage technology and automation wherever possible.

A strong candidate for this role is an innovative, detail-oriented professional who is highly organized, has a problem-solving mindset, and is an excellent communicator.

The ideal candidate will have a strong background in delivering continuous improvement, experience with automation tools and analytics, and exceptional project management skills that enable effective management across a large number of complex stakeholders. This position combines leveraging lean six sigma concepts with a general knowledge of working with technical product and engineering teams to create opportunities to improve the customer experience through automation.

Key job responsibilities

• Driving key components of the assessment program and ensuring global processes and existing workflows are optimized and contain continuous improvement mechanisms.

• Work closely with WWSR Global Solutions and Risk Compliance teams in Bangalore and Shenzhen and provide support and feedback on their metrics and workflows.

• Work closely with WWSR stakeholders to update and improve operational processes to support technical integration.

• Support setting up operational processes for new WWSR initiatives.

• Identify opportunities to leverage micro-automations to reduce process times, reduce defects and lower costs.

• Use operational expertise to improve reporting mechanisms to highlight gaps and operational opportunities.

About the team

Diverse Experiences:

World Wide Sustainability (WWS) values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Inclusive Team Culture:

It’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth:

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance:

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic Qualifications

• Bachelor's degree or equivalent

• 3+ years of program or project management experience

• Experience with SQL and Excel

• 3+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience

• Experience handling confidential information

Preferred Qualifications

• 3+ years of program requirements definition and data and metrics leveraging to drive improvements experience

• Professional auditing qualification, or similar risk or compliance credentials

• Experience establishing successful partnerships with internal and external teams to execute tactical initiatives or equivalent