Experience Inc. Jobs

Network Engineering Manager

Job Req ID: 39131

Posting Date: 12 Sep 2024

Function: Service

Unit: Business

Location:

Dundahera, Sector 21, Gurugram, India

Salary: Competitive

Why this job matters

Our purpose is to use the power of communication to not only make a better world but also for us to be number one for Service in the European business market. This will be achieved by doing our best for our colleagues and our customers, building the best networks and doing the best for our country, society and our communities.

This role provides technical support and managed services to our customers through the use of Data Services technologies, 24x7x365 days a year. By using market leading products and applying BTs process, quality and intellectual property, we provide our customers with services to facilitate their objectives through the power of communication.

The role requires a skilled technical engineer who is an innovative, engaging, driven individual and has a proven record of achievement.

Roles and Responsibilities

Utilising experience and evolving technical ability to resolve technical incidents, service requests, changes or problems relating to the supported infrastructure.

Drive Innovation and AI Automation across data technologies

Assess new in-life complex change requirements including impact upon existing service and infrastructure and provide technical concurrence.

Ownership and implementation of configuration changes to the supported infrastructure.

Attend customer change advisory board sessions, as necessary and provide guidance on technical areas.

Primary technical customer and BT liaison for the in life contract, interfacing with the account team where necessary for complex change and strategic discussions. Complex change deemed as professional or consultancy services will be chargeable and managed as a contract change notification.

Attend service reviews remotely as required, and by exception in person at the supplier’s discretion.

Engage in problem management providing support on technical issues.

Provide matrix management of complex incidents. Managing complex incidents through to resolution via matrix managing other suppliers, 3rd parties and internal resolver groups as appropriate.

Suggest changes to the supported infrastructure to continuously improve performance.

Upon request undertake capacity analysis of the supported infrastructure using an appropriate operational tool.

Update and maintain technical operational documentation in life, post significant changes.

Undertake estate management, reviewing current software and hardware versions for end of life notifications.

Skills

8+ years overall working within a systems integrator support environment as a highly skilled technical engineer.

Possesses deep technical knowledge of Data Services technologies across Legacy and SDWAN products

Hands on understanding of EOL upgrades & vulnerability patching.

Have strong service improvement and service transformation skills (Netbrain).

Clear communication skills (written and verbal) & able to represent himself/herself in governance forums

Strong internal & external stakeholder management skills

Subject Matter Expert to govern suppliers

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.