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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Are you a subject matter expert using Six Sigma methodology to deliver outstanding results? Would you enjoy working in a culture that values integrity, compassion, relationships, innovation, and performance?

Assist us with strategic initiatives crossing business teams and operating groups as a Six Sigma Black Belt by championing the development and implementation of continuous quality improvement projects as part of our Continuous Process Improvement team.

Primary Responsibility:

• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• BA/BS degree related field and/or equivalent education and experience

• Six Sigma experience (Black Belt experience or Green Belt Certification is required)

• Total 8-10 years of experience, 4+ years’ experience in process improvement, quality management, project management and/or business analysis.

• Experience driving Six Sigma Projects using AI / ML /RPA

• Good experience in MS Excel and MS PowerPoint

• Understand the metrics used to measure performance

• Ability to be multifunctional, to work with appropriate departments for the development of reporting needs and educational / staff development needs

• Proven excellent customer service skills

• Proven excellent written, verbal and presentation skills

• The ability to work independently and be self-directed while still supporting the team as a whole.

• A solid preference for healthcare and/or insurance industry experience.

• Demonstrated ability to communicate ideas clearly and concisely and to ability to facilitate meetings

• Proven excellent time management, organizational, and prioritization skills and ability to balance multiple priorities

Preferred Qualifications:

• Experience in Enrollment, Billing and/or Reconciliation

• Skills in MS Access, Visio, Minitab

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

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